Painting
Dicky Lam
Summary
Experienced in hospitality and public services, including 4 hotels on the Forbes Travel Guide and support to the Three-runway system project of the Hong Kong International Airport. Handled guests/clients of various backgrounds from ultra high-end guests to public members in need. Space arrangement of offices including office relocation and office internal rearrangement.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Senior Customer Service Officer
The V Group Serviced Apartment
Causeway Bay, Hong Kong
01.2025 - 03.2025
Senior Front Desk Agent
Nina Hotel Island South
Wong Chuk Hang
09.2024 - 11.2024
Front Desk Officer
Caritas Oswald Cheung International House
Tin Wan
03.2024 - 09.2024
Overnight Senior Lobby Host
Hotel Indigo Hong Kong Island
Wanchai, Hong Kong
12.2023 - 12.2023
Guest Relations Associate
Rosewood Hong Kong
Tsimshatsui East, Hong Kong
08.2023 - 10.2023
Reservations Agent
Marco Polo Hongkong Hotel
Tsimshatsui, Hong Kong
08.2023 - 08.2023
Guest Engagement Officer
The Murray, Hong Kong
Central, Hong Kong
03.2023 - 07.2023
Assistant Concert Administrator
City Chamber Orchestra of Hong Kong
Tai Koo, Hong Kong
12.2022 - 02.2023
Executive Officer I
Airport Expansion Project Coordination Office, HKSAR Government
Wong Chuk Hang
12.2019 - 10.2020
Executive Officer / New Territories Headquarters
Planning Department, HKSAR Government
Shatin, Hong Kong
06.2017 - 12.2019
Executive Officer (Student Loan)
Student Finance Office, HKSAR Government
Cheung Sha Wan, Hong Kong
02.2015 - 06.2017
Executive Officer (Special Duties)
Hong Kong Observatory, HKSAR Government
Tsimshatsui, Hong Kong
11.2014 - 01.2015
Trainee (Political, Press & Information) (Intern)
European Union Office to Hong Kong and Macao
Central, Hong Kong
03.2014 - 07.2014
Education
Bachelor of Social Sciences - Economics
Chinese University of Hong Kong
Shatin 09.2009 - 07.2013
Master of Social Sciences - Global Political Economy
Chinese University of Hong Kong
Sha Tin 09.2013 - 07.2014
Skills
Guest relations
Administrative support & Office administration
Artistic expression
Luxury brand management
Coaching and mentoring
Interests
Singing
Fashion
Timeline
Senior Customer Service Officer
The V Group Serviced Apartment
01.2025 - 03.2025
Senior Front Desk Agent
Nina Hotel Island South
09.2024 - 11.2024
Front Desk Officer
Caritas Oswald Cheung International House
03.2024 - 09.2024
Overnight Senior Lobby Host
Hotel Indigo Hong Kong Island
12.2023 - 12.2023
Guest Relations Associate
Rosewood Hong Kong
08.2023 - 10.2023
Reservations Agent
Marco Polo Hongkong Hotel
08.2023 - 08.2023
Guest Engagement Officer
The Murray, Hong Kong
03.2023 - 07.2023
Assistant Concert Administrator
City Chamber Orchestra of Hong Kong
12.2022 - 02.2023
Executive Officer I
Airport Expansion Project Coordination Office, HKSAR Government
12.2019 - 10.2020
Executive Officer / New Territories Headquarters
Planning Department, HKSAR Government
06.2017 - 12.2019
Executive Officer (Student Loan)
Student Finance Office, HKSAR Government
02.2015 - 06.2017
Executive Officer (Special Duties)
Hong Kong Observatory, HKSAR Government
11.2014 - 01.2015
Trainee (Political, Press & Information) (Intern)
European Union Office to Hong Kong and Macao
03.2014 - 07.2014
Master of Social Sciences - Global Political Economy
Chinese University of Hong Kong
09.2013 - 07.2014
Bachelor of Social Sciences - Economics
Chinese University of Hong Kong
09.2009 - 07.2013