Dianne Pascual
Quezon City,Philippines
Summary
Results-driven Implementation Manager with expertise in financial reconciliation and contract management. Skilled in maintaining data confidentiality while fostering strong client relationships. Background includes roles as Client Account Manager and Customer Support Specialist, underscoring a commitment to operational efficiency and collaborative problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Implementation Manager
Manulife Business Processing
02.2025 - Current
- Maintained data confidentiality for organisation and personnel, ensuring compliance with information regulations.
- Scanned and organised employee contracts and documentation, improving record-keeping efficiency.
- Gathered essential information through active listening and clear communication.
- Discussed all expected tasks, compensation and policies with prospective employees to promote clarity from day one.
Client Account Manager
Manulife Business Processing
09.2022 - 01.2025
- Managed accounts payable and receivable to ensure timely invoice settlement and optimise cash flow.
- Managed financial accounts by reconciling bank statements and monitoring cash flow for accurate record-keeping.
- Produced monthly and year-end closing statements, financial documents and invoices.
- Resolved complaints through calm communication and effective problem-solving to enhance client satisfaction.
Customer Support Specialist
Manulife Business Processing
10.2017 - 08.2022
- Responded quickly to client requests with excellent systems knowledge.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Analysed customer insurance needs to recommend appropriate policies for optimal coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Explained complex policy details in a non-technical manner.
Customer Service Representative
Sykes Asia
04.2014 - 08.2017
- Collaborated with team members to exceed target results through effective teamwork.
- Managed customer complaints using calm communication and strategic problem-solving to resolve issues.
- Achieved service time and quality targets.
- Engaged with customers to identify needs and provide tailored service solutions.
Preschool Teacher
Casa del Nino Montessori School
04.2010 - 03.2014
- Developed and delivered lesson content aligned with curriculum requirements to foster children's learning.
- Encouraged learning and development through play, activities and teaching.
- Maintained accurate records of children's progress, attendance, and any incidents.
- Coordinated and planned engaging activities that stimulated children's creativity and social skills throughout the day.
- Monitored and assessed children's learning progress through games and activities.
- Participated in staff meetings and professional development courses to improve practice.
Education
Foundation Degree in Arts - Mass Communication
University School of Cagayan Valley
Cagayan State University01-2010
Skills
- Client relationship management
- Contract management
- Financial reconciliation
- Data confidentiality
- Problem solving
- Team collaboration
- Communication clarity
- Active listening
Languages
English
Proficient
C2
Certification
- 401k certified since 2022
Hobbies and interests
- Reading
- Travelling
- Volunteering
- Cooking
Timeline
Implementation Manager
Manulife Business Processing
02.2025 - Current
Client Account Manager
Manulife Business Processing
09.2022 - 01.2025
Customer Support Specialist
Manulife Business Processing
10.2017 - 08.2022
Customer Service Representative
Sykes Asia
04.2014 - 08.2017
Preschool Teacher
Casa del Nino Montessori School
04.2010 - 03.2014
Foundation Degree in Arts - Mass Communication
University School of Cagayan Valley