DIANA , IAN LEI
Macao
Summary
Accomplished Entertainment Ticketing Supervisor with over a decade of experience at Sands Macao Ltd., adept in ticket sales management and complaint handling. Excelled in streamlining operations, enhancing ticketing system efficiency, and leading successful teams. Demonstrated expertise in inventory and hotel package management, significantly improving customer satisfaction and operational workflows.
Overview
18
18
years of professional experience
Work History
Entertainment Ticketing Supervisor
Sands Macao Ltd.
07.2007 - Current
I have been working in ticketing for more than 10 years, and have been promoted from ticketing clerk to ticketing director. I have experience in ticketing management (including ticketing clerk recruitment, travel agency requirements, and emergency handling).
Front Office Supervisor
Macao Landmark Hotel
11.2006 - 06.2007
Process travel agency reservations, post casino reservations and personal customer reservation information into the reservation system, etc.
Education
Bachelor of Arts - French Literature
TAIWAN NATIONAL CENTRAL UNIVERSATY
No. 300, Zhongda Rd, Zhongli District, Taoyuan Cit06.1992
Skills
- Ticket Sales Management
- Ticketing system expertise
- Complaint Handling
- Inventory Management
- New operator Access Handling
- Hotel Package Handling
- Ferry system expertise
Languages
Chinese (Cantonese), Chinese (Mandarin), English, Hokkien dialect
Native language
Timeline
Entertainment Ticketing Supervisor
Sands Macao Ltd.
07.2007 - Current
Front Office Supervisor
Macao Landmark Hotel
11.2006 - 06.2007
Bachelor of Arts - French Literature
TAIWAN NATIONAL CENTRAL UNIVERSATY
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