Summary
Overview
Work History
Education
Skills
Awards
Additional Information
Timeline
Generic
Devang Babla

Devang Babla

Hong Kong

Summary

Experienced in client servicing with over 15 years in the banking industry, specializing in Client Service- Asset Servicing. Proven track record in building client relationships, resolving complex inquiries, and managing operational risks. Skilled in usage of Tableau, client relationship, trade settlement & Reconciliation and attention to detail. Active contributing to Global Operations as a Vice President, Client Services, leveraging my expertise to enhance client satisfaction and operational efficiency.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

20
20
years of professional experience

Work History

APAC Head of Client Services- Asset Servicing

BNP Paribas
10.2021 - Current
  • Build client knowledge and trustful relationships and develop a strong contact network across the client organization
  • Oversee prompt resolution to clients' complaints, and efficient response to requests
  • Document, coordinate and oversee resolution of problems or issues by Client Delivery and affecting the quality of the service delivered and the overall client experience
  • Monitor the service delivery quality delivered (based on operational KPIs) according to the Service Level Agreements
  • Point of Escalation for the team while answering client's queries in relation to corporate action events and also Prime Brokerage front office traders
  • Contribute to client related projects and enhancements globally.
  • Identify and coordinate service modifications in response to changes in the client needs by raising change projects (within existing service scope) via the Client change request process
  • Identify themes in relation to client queries received and provide tactical solutions to reduce the repetitive queries
  • Identify process improvements, analyze the impact the changes bring, and provide training to the respective processing team
  • Involved in projects/initiatives globally and locally, to provide new service to clients, achieve efficiency/cost reduction, mitigate operational risk.
  • Participate in Audit reviews conducted within APAC region.

Assistant Vice President Investment Middle Office, Corporate Actions Asset Servicing

JPMorgan Chase & Co.
03.2019 - 10.2021
  • Operations Processing and Governance- Involved in oversight of a trade cycle of a corporate action end to end.
  • This includes monitoring from the announcement capture, reconciliations, client instructions, and settlements of the client positions.
  • Working on the SBL trade reconciliation and providing confirmations to internal stakeholders.
  • Interacting with global partners, conducting huddles with other regional processing teams
  • Timely resolution of Cash and Stock breaks
  • Currently involved in User Acceptance Testing (UAT) and continuous review of the process and re-engineering the current model with the upgradation of new strategies and reducing the Manual touch points (MTP)
  • To ensure proper governance has been implemented for flawless and robust execution of the project and also preparing MIS, KRI decks
  • Project management: - Responsible for Client Onboarding and managing their Asset Servicing business
  • This includes implementation of their requirement as per clients existing model and replicating on our systems
  • The role requires to draw a mainframe around project schedule, work out detailed planning for the resource requirements
  • Constant tracking and project updates need to be given to the Stakeholders and Senior Management via scorecards, KPI and dashboards
  • Risk Management: - Ensuring all checks are performed by the team according to Standard Operating process setup
  • All controls are in place and reviewed periodically
  • Employee Training: - Providing coaching/ mentoring to the new hires in the team and upscaling them to match with the process requirement
  • Also coaching the team to always take accountability of the work done by them and act as an owner to the process as it develops a sense of pride and motivation
  • Recruiting of new staff for the current team, involved with hiring process
  • Also managing the existing client's profile which include: Managing the middle office queries across a varied range of products, Equity, Fixed Income, Bonds, Derivatives for clients
  • Partner with offshore teams to ensure that all daily, weekly and monthly client SLA's are met and developing strong relationship across teams
  • Perform daily oversight checks on key tasks and being the point of escalation for my team
  • Monthly efficiency deck, Incident reporting and client operational review deliveries
  • Building strong working relationships with JPM Internal teams and external third parties including counterparties and custodians
  • A key player in the Asset servicing Operational risk role which monitors activities across the business of custody and identifies / solves the issues before hand promptly saving client exposure
  • When short staffed also been a key player within the team and performed processing of BAU activities end to end as a maker and checker

Associate, Investment Middle Office, Corporate Actions Asset Servicing

JPMorgan Chase & Co.
05.2014 - 02.2019
  • The SME in setting up the hub for Asset servicing in Hong Kong
  • Manage Voluntary Corporate action instructions and send across to agents across Asia Pacific markets for Custody and Investment Banking (IB)
  • Liaising with clients, production groups, lending/trader desks across the globe for custody and IB
  • Responsible for maintaining standard operating procedures and key risk indicators
  • Delivering investment decision of clients accurately on voluntary corporate actions, proxy and IPO events
  • Successfully implemented projects for manual exceptional process removal and risk & control improvement with Management team
  • (Business Excellence Award)
  • Work with the senior management team to defining and developing the operating model
  • Leadership and Mentor to the team, driving and developing careers and skill sets
  • Partnering with Middle office/ Client service Managers and delivering exceptional client service through enhancing procedures
  • Achieved recognition and award for the best team performance in process improvement

Sales Trader Manager (Front office), Institutional Equities

Edelweiss Capital
04.2008 - 03.2014
  • Adept at equity & derivatives pricing and expertise in managing the trading and risk of the entire team
  • Undertaking Equity Index basket & Stock and Derivatives positions to express a view on volatility in near and dated contracts
  • Managing portfolios of Institutional clients, Mutual Funds and Insurance funds and suggesting them Derivatives arbitrage opportunities in the market (Cash, futures difference)
  • Proving clients with regular Sales note, Trader Comments, macro theme in co-ordination with the fundamental research team and also pitching the ideas
  • Expertise in executing ETF baskets and improvisation in the turn-around time
  • Understanding the client requirements and coordinating with the Algorithm team developing Algorithms as per the requirements
  • Have a detailed systems knowledge of ORION, NEAT, BLOOMBERG, REUTERS, OMNESYS, SMARTSTREAM

Analyst, Equity Finance

Lehman Brothers
04.2007 - 03.2008
  • Role involved Stock loan billing for US region
  • Interaction with the Front Office Traders in case of discrepancies/breaks
  • Checking the securities positions of the client daily and performing reconciliations accordingly
  • Coordinate with various support teams (IT, Account Maintenance of client) to ensure successful execution of business within the team
  • Assisted in establishing operational controls based on risk assessment to meet flawless execution of business

Analyst, Asset Servicing -Manufactured Income

JP Morgan Chase & Co.
09.2005 - 03.2007
  • Manufactured Income is a process of collecting dividend payments on shares which were lent out on loan as a part of Discretionary Securities Lending agreement
  • Role involved reconciliation of the client account
  • Achieved 'The Above and Beyond Award' as exceeded the client expectation of delivery of the FX payment well before the cutoff

Education

Executive Master of Business Administration - Finance, General

ITM Group of Institutions (Associated with Southern New Hampshire University-)
01.2009

Bachelor of Business Administration - Management Studies

MMK College

Skills

  • Basic in Tableau / PowerBI
  • Basic in Alteryx
  • Leadership
  • Client Relationship Management
  • Problem-Solving & Risk Management
  • Training & Development
  • Collaboration & Teamwork
  • Project planning
  • Communication & Negotiation
  • Flexible and adaptable
  • Microsoft EXCEL / WORD
  • Employee coaching and mentoring
  • Performance evaluations

Awards

The Above and Beyond Award, JPMorganChase, 02/01/07, 'The Above and Beyond Award' as exceeded the client expectation of delivery of the FX payment well before the cutoff.

Additional Information

- Change agent for Client Centricity program at BNP -APAC

- Currently working on AI enhancements at BNP within the APAC regions.


Timeline

APAC Head of Client Services- Asset Servicing

BNP Paribas
10.2021 - Current

Assistant Vice President Investment Middle Office, Corporate Actions Asset Servicing

JPMorgan Chase & Co.
03.2019 - 10.2021

Associate, Investment Middle Office, Corporate Actions Asset Servicing

JPMorgan Chase & Co.
05.2014 - 02.2019

Sales Trader Manager (Front office), Institutional Equities

Edelweiss Capital
04.2008 - 03.2014

Analyst, Equity Finance

Lehman Brothers
04.2007 - 03.2008

Analyst, Asset Servicing -Manufactured Income

JP Morgan Chase & Co.
09.2005 - 03.2007

Bachelor of Business Administration - Management Studies

MMK College

Executive Master of Business Administration - Finance, General

ITM Group of Institutions (Associated with Southern New Hampshire University-)

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Devang Babla