O365
Dennis Yeung
Calgary,Alberta
Summary
Efficient and dedicated Support Analyst with 8+years of experience. Proven Skills in resolving complex computer and network issue with expert analytical and communication skills. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Work close with level 3 support team to having stability environment with Business Partners. Project Manage experience on rollout new OS and software.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Advance Analyst
Invesco (Hong Kong) Ltd
09.2015 - 09.2022
- Customer-oriented Desktop support in a fast-paced finance institution
- Project Management on migrate 250 + business partner from Windows 7 to Windows 10 environment
- Refreshed 500+ devices include Server, Network equipment, Laptop, Monitor and Desktop
- Vendor management on outsource support for remote office in Singapore
- Identified few widespread issues on global systems and get resolved before NA/EMEA Business hours
- Major Contact for C-Level and Trader support
- Become SME lead in internal Microsoft Collaboration and work close with related team on O365, Teams, OneDrive and SharePoint migration
- Host Tech talk to business partner on new product rollout and catch up on frequency report issue
- Provide training to new joiner for technology systems and applications
- Handle new office setup, include hardware and network equipment installation and relocation planning
- Maintenance detailed technology equipment inventory include in & out and defect equipment to repair
- Maintain stock level for critical equipment
- Working Close with other support group to reduce HOPS on communication to meet SLA
Systems Engineer
EIRE Systems (Hong Kong) Ltd, Hong
08.2013 - 09.2015
- Secondment to Leighton (Hong Kong) Limited. (Construction & Civil Company) & CommerzBank AG. Hong Kong Branch (Banking and Finance)
- Assist with desktop refreshes and migrations (Windows 7 and Office Upgrade)
- Supporting office size with 250+Business Partners
- Deploy Windows 7 Upgrade with SCCM desktop deployment
- Asset auditing of different office
- Prepare training material and provide user training
- Handle helpdesks call and provide Level 1 & Level 2 support
- Planning and test the office365 project
- Liaise with external vendor to provide support meet SLA
- Systems monitor with routine system maintenance
- New construction office setup includes network and server
- Assist AD and Exchange server migration
Associate Engineer/ PM Assistant
systemsGo (Hong Kong) Ltd
07.2012 - 08.2013
Education
Bachelor of Science - Information Technology and Business Information Systems
Middlesex University
01.2020 - 01.2021
High Diploma - Accountancy and Information Systems
Kong Institute of Vocational Education
SKill
01.2004 - 01.2008
Skills
Remote Diagnostics
Technical issues analysis
Technical documents comprehension
Customer service expert
Analytical and Critical Thinking
Cultural Awareness
Software
ServiceNow
Citrix
WIndows 7, 10
Azure
Airwatch
MacOS
Timeline
Bachelor of Science - Information Technology and Business Information Systems
Middlesex University
01.2020 - 01.2021
Advance Analyst
Invesco (Hong Kong) Ltd
09.2015 - 09.2022
Systems Engineer
EIRE Systems (Hong Kong) Ltd, Hong
08.2013 - 09.2015
Associate Engineer/ PM Assistant
systemsGo (Hong Kong) Ltd
07.2012 - 08.2013
High Diploma - Accountancy and Information Systems
Kong Institute of Vocational Education
SKill
01.2004 - 01.2008