Delly Lo
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge Officer
Swire Properties Limited
10.2024 - Current
Property Officer
Sino Estates Management Limited
08.2024 - 10.2024
- Reduced delinquencies through proactive rent reminders and diligent follow-up on overdue payments
- Facilitated seamless tenant move-ins and move-outs by coordinating logistics and providing clear communication throughout the process
- Trained new team members on company policies, procedures, and best practices for effective property management
- Coordinated repair and maintenance projects
Concierge Supervisor
Savills Property Management Limited
01.2024 - 06.2024
- To assist in handling income
- To assist in daily property operations and management
- To handle clients’ inquiries and deliver quality service
- To monitor contractors work and manage daily property operations; including cleaning and security team
- To organize property activities
Senior Customer Service Officer
Savills Property Management Limited
01.2023 - 12.2023
- Daily procurement work, payment settlement
- Handling all the site operations (security, cleaning, gardening, maintenance) with the team
- Report to Property Manager regularly
- Site roster preparing
- Prepare and submit Daily Performance Reports to manager and landlord, review all the performance and recommend for the operations
- Arrange the commissioner to do the maintenance work every month and the related follow up (Escalator, pest control and octopus system)
- Administrative work e.g., drafts the letters for the fitting out work and handle the deposit refund, management fee etc
Customer Service Officer
Savills Property Management Limited
11.2018 - 12.2022
- Handling resident's complaint and some emergency in the building, e.g Water leakage, electric shortage
- Concierge duty work, e.g
- Parcel receive handling, handyman service with on-site technician, communicate with all the residents for their enquiries
- Assist to liaison and communicate with residents
- Building defects handling with the contractor team and all the following jobs
- Worked collaboratively with other concierge team and clubhouse colleague, including clubhouse functions, to ensure partnerships between residents and company
- Communicate with residents with phone call or message
Event Assistant (Part Time)
Race Time Solution Limited
06.2014 - 10.2015
- Performed event coordination for larger parties and gatherings
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events
Education
Higher Diploma In Tourism And Event Management -
HKUSPACE Po Leung Kuk Stanley Ho
06.2016
Skills
- MS Word, Excel, PowerPoint
- Guest Relations
- Exceptional Communication
- Vendor Negotiation
- Task Delegation
Certification
PMP (Tier 2) Licence, 2023
Timeline
Concierge Officer
Swire Properties Limited
10.2024 - Current
Property Officer
Sino Estates Management Limited
08.2024 - 10.2024
Concierge Supervisor
Savills Property Management Limited
01.2024 - 06.2024
Senior Customer Service Officer
Savills Property Management Limited
01.2023 - 12.2023
Customer Service Officer
Savills Property Management Limited
11.2018 - 12.2022
Event Assistant (Part Time)
Race Time Solution Limited
06.2014 - 10.2015
PMP (Tier 2) Licence, 2023
Higher Diploma In Tourism And Event Management -
HKUSPACE Po Leung Kuk Stanley Ho