Hi, I’m
Sherry Dianne Tulod
Unit 5E Calderon Suites, Marilag, Project 4
Summary
Digital Service Manager offering 13 years of banking experience, with excellent communication skills, goal-oriented and dependable candidate, successful at managing multiple priorities with a positive attitude. A pioneer of the RCBC Digital Banking Department, verifying the identity of clients, adept at applying KYC guidelines and due diligence.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
13
years of professional experience
Work History
Rizal Commercial Banking Corporation
Digital Service Manager
01.2022 - Current
Job overview
- Manage operations officer/s and staff in the overall back-office delivery and support of Bank products and services in collaboration with other relevant parties of the organization within the prescribed internal and external controls, regulations and standards within the prescribed turnaround time, with full knowledge and application of current AMLA, Compliance and other regulatory requirements related to specific responsibilities
- Responsible for the performance management of officers and/or staff such as but not limited to career progression, training and development and succession planning.
- Support expense management, continuous process improvements and other initiatives.
- Support in the planning and implementation of the unit's goals and objectives within the context of the overall corporate goals and vision within the framework
Rizal Commercial Banking Corporation
Digital Service Officer
08.2020 - 12.2021
Job overview
- Processes account onboarding and account updating functions as required in the Digital Branch Support Operations Manual, and in accordance with the policies of the Bank regulatory bodies.
- Ensures proper KYC/CDD through digital platform is performed for all new accounts opened and that EDD where necessary is completed.
- Attends to various customer inquiries and requests relating to digital onboarding and updating, and ensures zero complaint from clients on its day-to-day operations.
- Engages with the client through video KYC as part of the function of Digital branch support.
- Act as competent reliever to the Digital Service Manager DSM)
- Perform post verification of all digital transactions.
Rizal Commercial Banking Corporation
Service Officer
08.2015 - 07.2020
Job overview
- Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions
- Analyzes and executes Service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives
- Primarily responsible for vault management
- Acts as alternate/co-approver based on the nature of account opening transactions
- Review and approval of various transactions processed by the Customer Relationship Officer and Customer Service Assistant-Teller
- Assisting in performing signature verification, conducting required confirmation of withdrawal/encashment transactions, and counting of bulk deposits
- Confirmation and checking of Bills Purchase and Second Endorsed Transactions.
- Handling End of Day balancing for all transactions received by the Business Center
- Conducting periodic inventory of accountable forms
- Address customer complaints and mitigates dissatisfaction by employing timely and on-point solutions
China Banking Corporation
Customer Relationship Assistant
01.2010 - 07.2015
Job overview
- Facilitates opening of new accounts, such as deposit and investment products, while securing necessary documents and forms required.
- Responsible for assisting clients with their servicing needs and queries and cross-selling of bank products and services.
Education
Polytechnic University of The PhilippinesSta. Mesa Manila
from Bachelor in Advertising And Public Relations
05.2009
Skills
- Leadership and people management
- Analysis, problem-solving and decision-making
- Ability to deal with complexity
- Excellent Oral / Written Communications Skills
- Strong interpersonal skills
- Excellent customer orientation
- Time Management
- Due diligence
- Responsible and Highly motivated
- Controlling and Monitoring Skills
Trainings and Certifications
- Agile Scrum Project Management Workshop
- Supervisory Development Program
- Junior Officer Competency Training
- Customer Experience Training
- Basic Occupational Safety and Health
- Branch Induction Program
- Peso Dollar Counterfeit Detection Seminar
- Counterfeit Notes Detection
- Basic Signature Verification and Forgery
- Security Features and Authentication of ID
- Digital Branch Induction Program
- Basic Customer Service Workshop
- AMLA Certification Program
- Occupational First Aid and BLS CPR
Reference
John Anthony Olpindo
RCBC District Service Head
Phone: +63 917 805 1018
Gladys Dacer
RCBC Service Manager
Phone: +63 999 883 6799
Marjorie Tierra
RCBC Digital Service Manager
Phone: +63 905 541 5145
Timeline
Digital Service Manager
Rizal Commercial Banking Corporation
01.2022 - Current
Digital Service Officer
Rizal Commercial Banking Corporation
08.2020 - 12.2021
Service Officer
Rizal Commercial Banking Corporation
08.2015 - 07.2020
Customer Relationship Assistant
China Banking Corporation
01.2010 - 07.2015
Polytechnic University of The Philippines
from Bachelor in Advertising And Public Relations
Similar Profiles
Alyssa Linyette SombilloAlyssa Linyette Sombillo
Reconciliation Specialist at Rizal Commercial Banking Corporation- Head OfficeReconciliation Specialist at Rizal Commercial Banking Corporation- Head Office
Paulo Gabriel EveroPaulo Gabriel Evero
Sales Support Officer at Rizal Commercial Banking CorporationSales Support Officer at Rizal Commercial Banking Corporation
Junn Eighteen NaveaJunn Eighteen Navea
Head- Policy Development and Cost Standards Dept. at Rizal Commercial Banking CorporationHead- Policy Development and Cost Standards Dept. at Rizal Commercial Banking Corporation