Good at MS Office - Excel formulas (Included Vlookup and Pivot Table)
Dave Wu
Property Management Officer
Tuen Mun
Summary
Offering strong organizational and communication skills, eager to learn and grow in property management. Brings understanding of property maintenance and tenant relations, coupled with solid problem-solving abilities. Ready to use and develop these skills in property Management role.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Property Management Officer
Fairview Park
Yuen Long, Yuen Long District
01.2016 - Current
- Handle resident complaints, follow up on incidents, and input relevant information into the computer.
- Inspect resident units for signs of mice and provide solutions.
- Supervise the work of cleaning staff and assist in resolving their issues.
- Monitor the work performance and capabilities of all staff, assigning appropriate tasks based on their abilities.
- Ensure drivers comply with work guidelines and monitor the maintenance of department vehicles and garbage compactors.
- Conduct regular inspections of public areas within the estate, city center, and surrounding areas to ensure cleanliness and hygiene.
- Monitor the work and service quality of contractors.
- Carry out external purchases and seek quotes, finding suppliers in Hong Kong and outside of Hong Kong for the materials and services required by the department (including vehicle maintenance, outsourced cleaning, etc.) to obtain quotes and conduct procurement.
Property Services Attendant
China Resources Property Ltd
Wanchai, Wan Chai
06.2013 - 01.2016
- Handle and investigate customer complaints
- Parking lot management
- Documentation and reporting
- Property management and customer service matters for China Resources Building
- Manage a security team of about 25 people (scheduling, work arrangement, training)
Administration Officer
Abiding School (Nam Bin Wai)
Yuen Lomg
08.2008 - 06.2013
- Launch and design staff training programs for new employees and define their duties.
- Manage inventory and supplies, including office supplies and teaching materials.
- Oversee pre-class and examination arrangements, including attendance lists, classroom scheduling and certificates.
- Manage renovation projects for branch schools.
- Coordinate courseware printing and packaging of student kits.
- Provide clerical support, including data entry, filing, typing, and handling inquiries and complaints.
- Collaborate with tutors, students, and education centers for special events.
- Maintain office facilities, including classroom and restroom renovations.
- Provide on-the-job training for security guards and supervise cleaning performance.
- Address complaints and inquiries of various types.
Sales Manager
KOP Company
Lai Chi Kok, Sham Shui Po
01.2007 - 07.2008
- Company Overview: Clothing Industry
- Involve launching staff training program for new staff joining our company
- Designing staff duties
- Schedule our staff working time perform
- Performance appraisal periodically
- Clothing Industry
Administration Officer
Abiding College
Yuen Long, Yuen Long District
07.2005 - 11.2006
- Company Overview: Education
- Launch staff training program and briefing for new teachers and staff, so that they can easily adjust the new environment
- Receive telephone enquiries and complaints form customers so that we can keep improving our performance
- One of the most challenging tasks is to manage branch school renovation project
- We, as a team, world be given a fund to do the project about how to renovate the school to attract new customers
- Register for new course on be half of the school
- Documents and communication between the senior are a must before registration
- I need to coordinate with our staff to design leaflets and advertisement
- Sometimes we will contact outsiders to help the design of the advertisements
- Education
Temporary Call Centre Agent
TP Teleservices Ltd
09.2004 - 07.2005
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Sales & Training Manager
City College
09.1997 - 11.2000
- Company Overview: Education
- Launch staff training program and briefing for new teachers and staff
- Receive telephone enquiries and complaints from parents and students
- Activities would be held and designed at a regular interval to foster relationship teachers and students and between the senior and teachers
- Education
- Facilitated sales workshops and seminars, fostering a culture of continuous learning and improvement within the organization.
- Aligned training initiatives with company goals, ensuring a consistent approach across all levels of the organization.
Education
No Degree - Provisional Property Management (Tier 2) Licence
Hong Kong Metropolitan University LKS School of
Professional And Continuing Education 11.2021 - 01.2022
No Degree - Basic Security Guard Training Program
Hong Kong Security Guard Training Centre
07.2019 - 07.2019
F.4 - F.5 - HKCEE
City College
06.1997 - 05.1998
No Degree - Cleaning Industry Supervisor & Foreman Course
Hong Kong Cleaning Association
11.2014 - 11.2014
No Degree - Lean Six Sigma Yellow Belt Certification
Young Associates Inc
06.2014 - 12.2014
No Degree - Advanced Certificate in Estate Management
The Hong Kong Management Association
01.2014 - 06.2014
Associate of Arts - F.5 Arts & Commercial Class
City College
09.1997 - 06.1998
No Degree - F.1 – F.3
Chan Shu Kui Middle School
09.1993 - 01.1996
Skills
Independent strong supervisory and leadership Skills
Strong communications, interpersonal skills
Self-motivated, flexible and willing to learn
Proficiency in MS office applications
Organizational skills
Profile
In the past, I have held positions related to property management, responsible for managing the daily operations of residential and commercial properties. I am familiar with environmental management of estates, tenant relations, maintenance, and procurement, and I can effectively collaborate with various parties to ensure the normal operation and value enhancement of the properties. In addition, I possess excellent project management skills, allowing me to efficiently schedule work progress and resources to meet the needs of both owners and tenants.
I value good customer service and have strong interpersonal skills, enabling me to handle various business relationships and customer complaints effectively. I believe that through good communication and sincere service, I can enhance tenant satisfaction, thereby strengthening the cohesion and appeal of the properties.
Name
Wu Hoi Cheung, Dave, 伍海翔
Personal Information
- Date of Birth: 08/11/79
- Gender: M
- Nationality: Chinese
Education And Professional Qualification
- 11/2014, 11/2014, Hong Kong Cleaning Association, Cleansing Industry Supervisor
- 09/2013, 06/2014, The Hong Kong Management Association, Adv Cert in Estate Management
- 09/1996, 05/1998, City College, F.4-F.5 HKCEE
- 09/1993, 06/1996, Chan Shu Kui Middle School, F.1 – F.3
Software
Timeline
No Degree - Provisional Property Management (Tier 2) Licence
Hong Kong Metropolitan University LKS School of
11.2021 - 01.2022
No Degree - Basic Security Guard Training Program
Hong Kong Security Guard Training Centre
07.2019 - 07.2019
Property Management Officer
Fairview Park
01.2016 - Current
No Degree - Cleaning Industry Supervisor & Foreman Course
Hong Kong Cleaning Association
11.2014 - 11.2014
No Degree - Lean Six Sigma Yellow Belt Certification
Young Associates Inc
06.2014 - 12.2014
No Degree - Advanced Certificate in Estate Management
The Hong Kong Management Association
01.2014 - 06.2014
Property Services Attendant
China Resources Property Ltd
06.2013 - 01.2016
Administration Officer
Abiding School (Nam Bin Wai)
08.2008 - 06.2013
Sales Manager
KOP Company
01.2007 - 07.2008
Administration Officer
Abiding College
07.2005 - 11.2006
Temporary Call Centre Agent
TP Teleservices Ltd
09.2004 - 07.2005
Sales & Training Manager
City College
09.1997 - 11.2000
Associate of Arts - F.5 Arts & Commercial Class
City College
09.1997 - 06.1998
F.4 - F.5 - HKCEE
City College
06.1997 - 05.1998
No Degree - F.1 – F.3
Chan Shu Kui Middle School
09.1993 - 01.1996
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