Darlene Gimena
Customer Service Representative
Liki Proper
Summary
Dynamic Fraud Prevention Specialist with expertise from JPMorgan Chase, adept at implementing AML compliance and fraud detection techniques. Proven track record in recovering lost funds and enhancing team performance through critical thinking and effective coaching. Committed to continuous improvement and fostering a vigilant organizational culture.
Overview
10
10
years of professional experience
Work History
Fraud Prevention Specialist
JPMorgan Chase
05.2022 - Current
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
Team Leader
Teleperformance
11.2014 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Education
1st Year College Undergraduate - Business Administration And Management
Cebu Institute of Technology
Cebu City 04.2001 -
Skills
AML compliance
Critical thinking
Fraud detection techniques
Project management
Cybersecurity awareness
Analytical mindset
Conflict resolution
Continuous improvement focus
Watching movies, Jogging and Cooking
On my days off, i start my day by waking up early to jog then I come home to cook for my family. I cook with my son and i always let him help. I always make sure to spend time with my son by watching movies together at night. Doing these things helps me recharge and connect more with my love ones.
Timeline
Fraud Prevention Specialist
JPMorgan Chase
05.2022 - Current
Team Leader
Teleperformance
11.2014 - 02.2022
1st Year College Undergraduate - Business Administration And Management
Cebu Institute of Technology
04.2001 -
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