DANNY YUEN
Operations Manager
Tseung Kwan O
Summary
With 11 years experience gained in customer service field and 3 years solid operation managing skills gained in the premium brand in fitness and beauty industry, I'm passionate on leading a strong team by building a positive and helpful culture, thus to provide the best service to the customers.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Operations Manager
Miricor Enterprises Holdings Limited
03.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Reported issues to higher management with great detail.
Operations Manager
PURE INT'L HK LTD
10.2019 - 03.2022
- Manage 2 fitness clubs, maintain day-to-day operations to ensure smoothness of the centers (including facilities and environment management)
- Ensure the teams are running the club up to company standard by providing training & weekly briefing
- Build up good relationship with members and handle enquiries / complaints
- Assist in club opening by setting up operations plan and work with contractor & landlord to make sure a successful opening within the required timeline
- Support company corporate promotions/ other marketing events to ensure plans can roll-out effectively
Asst. Operations Manager
PURE INT'L HK LTD
04.2019 - 09.2019
- Liaise in between senior management and front-line team and nurture the working environment in motivation and teamwork
- Handle reports including insight report, cost control, supplies, facilities, cleaning performance
- Arrange roster, leave and staff appraisals
- Assist the Head of Operations on any adhoc projects
Operations Supervisor
PURE INT'L HK LTD
04.2016 - 03.2019
Customer Care Representative Supervisor
PURE INT'L HK LTD
04.2015 - 03.2016
Customer Service Officer
RENUAD AIR HONG KONG
01.2014 - 04.2015
- Handle customers' enquiries, complaints, orders & delivery
- Coordinate with other departments on customer requests
- Assist in monthly revenue report
Customer Care Representative
PURE INT'L HK LTD
01.2013 - 01.2014
- Perform reception duties including guests greeting, phone calls and check-in
- Handle customers' enquiries and complaints
- Follow up client's overdue payment
- Assist on any ad-hoc duties
Customer Service Officer
OCEAN WEALTH SHIPPING LTD
04.2010 - 10.2012
- Handle customers' enquiries and complaints
- Handle shipping declaration and staff custom require documents
- Support general accounting transaction to sustain cash flow
- Provide system training for clients
Junior Clerk
CHEUNG HUNG ADVERTISING CO. LTD
08.2009 - 04.2010
- Support the team in achieving client's expectation within their budget
- Liaise with internal production department on advertisement production
- Search potential vendors and get quotations
- Assist in any ad-hoc tasks
Education
Higher Diploma - Business Management
CUSCS
01.2009
HKALE & HKCEE - undefined
TWGHS Lui Yuen Choy Memorial College
01.2007
Skills
- Problem solving
- Communication
- Leadership
- Time management
- Training
- Budget control
- Centre opening
Decision-making
Client relationships
Recognition
- Employee Award, PURE INT'L HK LTD, 2016
- Employee Award, PURE INT'L HK LTD, 2019
Motto
- Honesty
- Teamwork
- Efficiency
- Helpfulness
Personal Information
Expected Salary: $30,000
Timeline
Operations Manager
Miricor Enterprises Holdings Limited
03.2022 - Current
Operations Manager
PURE INT'L HK LTD
10.2019 - 03.2022
Asst. Operations Manager
PURE INT'L HK LTD
04.2019 - 09.2019
Operations Supervisor
PURE INT'L HK LTD
04.2016 - 03.2019
Customer Care Representative Supervisor
PURE INT'L HK LTD
04.2015 - 03.2016
Customer Service Officer
RENUAD AIR HONG KONG
01.2014 - 04.2015
Customer Care Representative
PURE INT'L HK LTD
01.2013 - 01.2014
Customer Service Officer
OCEAN WEALTH SHIPPING LTD
04.2010 - 10.2012
Junior Clerk
CHEUNG HUNG ADVERTISING CO. LTD
08.2009 - 04.2010
HKALE & HKCEE - undefined
TWGHS Lui Yuen Choy Memorial College
Higher Diploma - Business Management
CUSCS
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