Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager
Daniel Hung

Daniel Hung

Lead Analysis
Hong Kong

Summary

As an accomplished IT Manager, I bring a wealth of expertise to the table in network design, implementation, and troubleshooting, underscored by my CCNP certification. My proficiency in steering projects to successful completion is evidenced by my PMP certification, while my ITIL certification attests to my capabilities in IT service management. My skill set is designed to deliver excellence and drive innovation in today's fast-paced technological landscape.

Overview

30
30
years of professional experience
7
7
Certifications

Work History

Network Architect

CIGNA Healthcare
2 2024 - Current
  • Collaborate and coordinate between teams, engineers, leadership, and regulatory compliance teams to facilitate technology requirements, which includes holding meetings, collecting evidence
  • Track, analyze and manage remediation plans for network vulnerabilities
  • Work with information protection teams to monitor accurate scans, reporting of vulnerabilities, the creation of closure of security findings
  • Provide periodic performance reports for review with management providing input on improvements and quality initiatives
  • Document and design network subnets, firewall rules, and load balancing based on application requirements
  • Stage, deploy, and test configurations
  • Resolve issues and escalate to DC network team management
  • Implement new network related equipment
  • Datacenter design and planning and documentation, patience to adhere to maintenance windows and change control procedures
  • Work with change management in SNOW and divestiture market change management requirement
  • Manage the tracking and remediation of network related items in the risk registry, add new risk items as needed
  • Perform quarterly review with other technical teams
  • Driving alignment across the technology organization
  • Presenting and dealing with internal/external customers and third parties
  • Drive 3rd Distributer and Vendor for multi project network support, define SOW, build business case, provide project meeting hosting, progress updates, define schedule plan with WBS and milestone, risk management, change management to project completion.

Network Architect

FWD Insurance
01.2023 - 11.2023
  • Manage 3rd Distributer and Vendor for multi project network support
  • Review the day-to-day BAU support case, drive the team to support for incident and problem case solve to maintain the business service and minimal the service impact
  • Weekly review meeting base with support team to review the project implement and incident case follow up as well as improvement plan that to meet the SLA
  • Technical architect to work with customer in network infrastructure planning, design and operate
  • Participate in operation and project activities for network changes and compliance related activities
  • Provide and implement industry compliance standards for enterprise network
  • Obtain and review customer and end user functional and technical requirements as to propose the best solution
  • Develop and maintain network security architecture to meet the compliance
  • Continuously provide improvements and solutions to ensure the highest level of availability of the network infrastructures
  • Managed the product life cycles, EOL, EOS and maintenance services contract
  • Coordinate with Change manager for CAB meeting review and maintain the change schedule, provide the detail and procedure, UAT plan and overall schedule review.

Network Specialist

Microware Limited
10.2019 - 12.2022
  • Provide System and Network integration solution, design and support to customer
  • Manage 3rd Distributer and Vendor for multi project network support
  • Hardware equipment installation, setup and troubleshooting including Cisco, H3C, Juniper router and switch
  • Firewall installation, setup and troubleshooting including Checkpoint, FortiGate, Sangfor and Sophos
  • Major Project High-light: GCIS New Datacenter Project and CEO Office / Government House Wi-Fi network Implementation Oct-2019 to Aug-2020
  • Assist to coordinate the project items and milestone to meet the schedule as well as deliverable
  • Provide the SA&D to fulfill the project tender requirement
  • Provide the physical installation, configuration and troubleshooting for the network infrastructure
  • Define and support the user acceptance testing where including the hardware UAT and network resilience test
  • Provide schedule plan, drive weekly meeting for progress upgrade to stakeholder
  • Provide technical review session to solve the problems and minimum the service impact to customer
  • Manage 3rd parties vendor to deploy System and Database integration services such as SQL and Oracle setup, backup and restore or troubleshooting
  • Blue Insurance Solarwiinds NPM and NTA Implementation Jun-2022
  • Assist to coordinate the project items to meet the schedule plan
  • Provide Windows Server, SQL and Solarwinds Monitoring tool full setup, installation and customization
  • Define and support the user acceptance testing, documentation and diagram update
  • Assist customer fine turn the alert in order to meet their company operation procedure.

Project Manager (HK Airport Project)

Hewlett Packard HK Limited (DXC Technology)
06.2019 - 10.2019
  • Working with key stakeholder to define the solution, requirement and delivery milestones for new departure system and digital panel display
  • Direct management of solution architects and matrix management of 3 projects sub-teams including network design and security
  • Provide project and risk planning and tracking, creating key milestone and performance indicators
  • Organizing and leading workshops to reach decision of network infrastructure, cloud solution and Oracle DB schema with other key technical issues
  • Management of third-party vendor work, contractors and suppliers across the project
  • Supporting integration activities via the creation and delivery of technical documentation
  • Provide regular project reports and organize the meeting to stakeholders, Work Group and PMO up to broad level.

Services Operation Lead / Team Lead

Hewlett Packard HK Limited (DXC Technology)
06.2004 - 01.2019
  • Develop and people management to Hong Kong Network support Team for local Projects including government and commercial accounts
  • Supervise the Tier One and Tier Two support team provide 7 x 24 network support, System support, monitoring and management services for customer in Asia Pacific regions 13 countries with over 400 network devices
  • Assist Account Delivery Manager to design technology solutions for various customer projects, especially in Network Management Solution
  • Formulate proposals, SLA and maintenance workflow with reference to customer project's RFP/RFI
  • Providing professional consultation services on various technology aspects among customer enquires
  • Drive the support teams with external vendors and cross departments to ensure quality and timelines for service delivery
  • Monitor & trace the result of the Vertical solution programs and keep on improvement work
  • Work on project plan development, scope, resources and budget management with gap analysis and risk management duties
  • Provide updates and presentations to customer on projects status and result
  • Provide the network design and solution, on-site installation and troubleshooting, support the customer 7x24 operation services
  • Establish a project team to provide the network design and support for customer datacenter.

System Infrastructure Specialist / Team Supervisor

ET Net Solutions
09.2003 - 08.2004
  • Leading 7 engineers to provide 7x24 on-site support & maintenance services for HK Government ITSD ESD Life back-end networks infrastructure
  • Provide the hands-on support for both Server and network requirement including router, switch, firewall and load balancer
  • Execute network management and monitoring tasks for ESD Life networks and systems by using of Tivoli
  • Prime consultant for ESD Life on network security issues
  • Work out system capacity planning and problem incident report
  • Draft the deployment strategy for Project Manager on ad-hoc tasks for ESD Life network and system (i.e
  • Critical patches update on servers, WAN links migration).

Presales Consultant

China Motion Netcom (Asia) Limited
04.2002 - 09.2003
  • Organize the network engineer teams on project implementation for Hong Kong and Mainland China
  • Project management/Implementation with Telecom/Carriers and ISP (ANC,HGC, China Telecom, iAdvantage, Netvigator)
  • Design business plan, workflow, implementation and escalation procedure, Technical consultation and SLA for IP Transit and IPLC Business
  • Design BGP routing strategy on IP Transit Service
  • Provide presales advisory and solution consultation to customer.

Network Specialist

Sky Datamann International Limited [Data Centre]
01.2001 - 08.2001
  • Specifying the network design, planning and optimizing the company’s data center networks to facilitate the changing demands
  • Evaluating new products and new architectures to fulfill both the customer requirement and maintain the network security
  • Involved in auditing company’s existing security policies and define and formulate security policies to secure our core network infrastructure and customer premises of our data center
  • Design and maintain company’s network management system (HPOV NNM)
  • Coordinate with operation manager to develop the data center and network management policies in order to achieve the SLA with customer
  • Supervised engineer: 6 persons.

System Engineer

Uni-tech Computer Systems Limited
04.1998 - 12.2000
  • Network Infrastructure design with hands on experience such as ISP infrastructure, Telecom, Bank multi-office with fully redundancy
  • Networking Project coordination, Project management, pre-sales and post-sales support, system integration, product demonstration, and technical consultation.

Field Service Supervisor

Wang Asian Electronics LTD.
08.1997 - 04.1998
  • Customer inquiries handling, technical training, job arrangement, on-site systems support and major account coordinating
  • Novell & NT Server installation and troubleshooting.

Network Consultant

Silicon Vision HK LTD.
07.1996 - 07.1997
  • Provide presales and post-sales support on customer inquires
  • MIS system maintenance and administration.

System Support Engineer

Graphics Technology International
07.1994 - 02.1996
  • Hotline support, Network implementation with Novell and NT Server installation and troubleshooting, Applications installation and troubleshooting
  • Product demonstration.

Education

Postgraduate Diploma - Postgraduate Diploma in Strategic Business IT

NCC Education
UK
04.2001 -

Skills

BGPundefined

Certification

Information Technology Infrastructure Library (ITIL), 2007

Timeline

Network Architect

FWD Insurance
01.2023 - 11.2023

Network Specialist

Microware Limited
10.2019 - 12.2022

Project Manager (HK Airport Project)

Hewlett Packard HK Limited (DXC Technology)
06.2019 - 10.2019

Services Operation Lead / Team Lead

Hewlett Packard HK Limited (DXC Technology)
06.2004 - 01.2019

System Infrastructure Specialist / Team Supervisor

ET Net Solutions
09.2003 - 08.2004

Presales Consultant

China Motion Netcom (Asia) Limited
04.2002 - 09.2003

Postgraduate Diploma - Postgraduate Diploma in Strategic Business IT

NCC Education
04.2001 -

Network Specialist

Sky Datamann International Limited [Data Centre]
01.2001 - 08.2001

System Engineer

Uni-tech Computer Systems Limited
04.1998 - 12.2000

Field Service Supervisor

Wang Asian Electronics LTD.
08.1997 - 04.1998

Network Consultant

Silicon Vision HK LTD.
07.1996 - 07.1997

System Support Engineer

Graphics Technology International
07.1994 - 02.1996

Network Architect

CIGNA Healthcare
2 2024 - Current

Similar Profiles

CREATE PROFILE
Daniel HungLead Analysis