MS/Outlook Office: Word, Excel, PowerPoint, Outlook; Adobe Photoshop
Dandi Ka Chun Cheng
Customer Service Officer
Chai Wan,HEA
Summary
A customer service officer with full-time and part-time working experience in diversified industries and positions. Demonstrated capabilities to collaborate with teams, deliver solutions with pertinence, and work in detail.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Care Officer
HSBC Group
04.2023 - Current
- Handling inbound customer calls from our Premier customers
- Providing high quality service to customers and help resolve their queries at first contact where possible
- Listening to customers, understand their needs and offer relevant products, services and solutions
Shop Assistant
Creative Company
01.2023 - 02.2023
- Prepare and update customers’ profiles and reports
- Processing customer payments using the shop's Point of Sale (POS) system.
- Handle general inquiries at the shop and by phone calls
- Communicate with partner companies for goods transfer and performance analysis
Education
Psychology
Hong Kong Metropolitan University (HKMU)
10.2021
Skills
Call center experience
Teamwork and collaboration
Problem-solving abilities
Customer service
Attention to detail
Adaptability and flexibility
Software
Timeline
Customer Care Officer
HSBC Group
04.2023 - Current
Shop Assistant
Creative Company
01.2023 - 02.2023
Psychology
Hong Kong Metropolitan University (HKMU)