Daisy Erpe

Handling all VIP rooms

• Ensured positive guest experiences with prompt responses to special requests and additional services.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Performed deep-cleaning assignments on a regular basis to maintain hotel's overall appearance and appeal for both new and returning guests alike
• Inspected guest rooms to replenish soap, paper towels, and toiletries.
• Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
• Streamlined communication with supervisors through regular reporting on room status updates allows for more effective scheduling adjustments when necessary.
• Vacuumed carpets, mopped floors, and dusted surfaces to maintain a spotless environment.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Replace guest room water glasses, toiletries, and paper products.
• Maximised customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
• Vacuumed, dusted, and maintained common areas, hallways, and waiting areas at elevators.
• Checked appliances in guest rooms to determine good working order.
• Increased overall efficiency by cross-training in other departments as needed during peak seasons or staffing shortages, improving team collaboration efforts throughout hotel operation process.
• Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
• Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of hotel properties.
• Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.