Cynthia Hoi Kit Chan
Hong Kong
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability. Proactive Assistant Sales Manager dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement.
Overview
11
11
years of professional experience
Work History
Assistant Manager
CTgoodjobs
06.2022 - Current
- Build relationships and maintain constant contact with key clients and marketers
- Provide solutions to clients on recruitment and employer branding through CT digital platform and social media channels
- Achieve business targets with appropriate strategies
- Improved customer satisfaction by addressing and resolving complaints promptly
Assistant Manager of Sales
Hyatt Regency Tsim Sha Tsui
01.2022 - 06.2022
- Managing Sales Activities
- Providing Exceptional Customer Service
- Assist the Director of Events in maximizing the event sales of the hotel
- Ensure seamless event implementation to secure the clients satisfaction
- Meet sales goals and target set by the company
Account Manager
Panda Hotel
05.2019 - 01.2022
- Develop and maintain good relationship with corporate account
- Plan and implement sales strategies to promote company products to the existing and potential clients
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Food and Beverage Management Trainee
Novotel Citygate Hong Kong
04.2017 - 04.2019
- Intensive training in agreed area of specialization
- Exposure in various departments by rotations
- Team leading tasks and management project assignments
- Ability to plan with strong organizational skills
- Assist the induction process of new team members
- Hygiene auditor
- Banquet sale skills
Food and Beverage Attendant
Pullman Sydney Airport, Mascot, NSW
08.2016 - 03.2017
- Supervising and leading the team
- Deliver luxurious customer service
- Strong anger management
- Conflict resolution skills
- Assist the induction process of new team members
Food and Beverage Attendant
Ibis Budget Sydney
06.2016 - 08.2016
- Exceptional customer service skills
- Excellent management
Food and Beverage Attendant
Old Sydney Holiday Inn, The Rocks
07.2013 - 10.2015
- Well Groomed and reliable
- Work well under pressure
- Cash and Credit Handling
Food and Beverage Attendant
Shangri-La Hotel Sydney
07.2014 - 12.2014
- Great communication skills
- Excellent Attention to Detail
Education
Bachelor of Business - International Hotel and Resort Management
Blue Mountains International Hotel Management School
12.2015
Skills
- Key Account Management
- Relationship Selling
- Business Development
- Problem solving
- Effective communication
Languages
Chinese (Cantonese)
Native language
Chinese (Mandarin)
Advanced
C1
English
Advanced
C1
Timeline
Assistant Manager
CTgoodjobs
06.2022 - Current
Assistant Manager of Sales
Hyatt Regency Tsim Sha Tsui
01.2022 - 06.2022
Account Manager
Panda Hotel
05.2019 - 01.2022
Food and Beverage Management Trainee
Novotel Citygate Hong Kong
04.2017 - 04.2019
Food and Beverage Attendant
Pullman Sydney Airport, Mascot, NSW
08.2016 - 03.2017
Food and Beverage Attendant
Ibis Budget Sydney
06.2016 - 08.2016
Food and Beverage Attendant
Shangri-La Hotel Sydney
07.2014 - 12.2014
Food and Beverage Attendant
Old Sydney Holiday Inn, The Rocks
07.2013 - 10.2015
Bachelor of Business - International Hotel and Resort Management
Blue Mountains International Hotel Management School
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