Cuiying (Tricia) Chen
Shenzhen
Summary
With over 6 years of experience in cross-border payments, focusing on expanding and maintaining B2B payment channels. Possessing a deep understanding of cross-border payment processes and procedures for card acquiring access and connection. Extensive experience as a card-acquiring merchant spanning physical e-commerce and digital entertainment industries, enabling a comprehensive understanding of merchants' needs. Excellent communication and coordination skills, maintaining strong relationships with internal and external personnel while thriving under pressure. A data-driven problem-solver excelling in optimizing payment processes through thorough data analysis, resulting in improved payment success rates and reduced costs.
Overview
7
7
years of professional experience
Work History
Sr. Payment BD Manager
Shenzhen Beyond Infinite Tech. Co., Ltd. (Dreame)
12.2021 - Current
- Market Research and Decision-Making Support: Through independent research of online materials, consultation with industry contacts, and experience of competitors' payment processes, I have produced multiple reports with decision-making reference value. This has increased the payment success rate by 15% - 48% and revenue by 28%
- Channel Access and Optimization: I independently contacted and expanded more than 70 payment channels, and was responsible for the entire process from preliminary research, KYC procedures, contract review to technical docking and acceptance. As a result, the payment cost was reduced by up to 36.5%
- Payment Operation and Problem-Solving: I have produced over 100 data analysis reports, timely identified and resolved payment-related abnormal problems, and increased the payment success rate by approximately 15%
- Payment Optimization and Cost Control: I proposed dozens of payment optimization suggestions, including optimizing the payment method ranking and adding new payment methods. This led to an increase in the payment success rate of 9%-22%, a 32.53% reduction in payment costs, and a 16.03% decrease in the monthly customer complaint rate
- Payment Marketing Planning: I jointly planned and executed e - wallet marketing activities with payment channels and app stores. These activities attracted approximately 20,000 users and acquired about 15,000 new e-wallet users
- Business Development: I independently developed about 50 short-drama producers and investors from scratch, facilitating the development of the company's short-drama business
Overseas Business Manager
Guangzhou LIZHI Network Technology Co., Ltd.
07.2020 - 11.2021
- Payment Method Expansion and Integration: I independently investigated the payment preferences of mainstream markets, produced more than 10 payment research reports, accessed 7 payment methods, and optimized the user payment experience
- Daily Payment Maintenance: I maintained the stability of payment channels, reported and followed up on sudden problems (such as dropped orders and frozen funds), and coordinated communication between internal and external departments
- Fund Distribution Channel Integration: I expanded fund distribution channels, was responsible for business docking, strived for the best - price cooperation, and facilitated the business development of the business department
- Globalization Strategy Support: As a first - echelon employee, I was dispatched to Singapore to set up the group headquarters. I represented the company in business visits and exchanges with upstream and downstream industries, assisting in the implementation of the company's globalization strategy
Payment Specialist
Shenzhen Globalegrow E - Commerce Co., Ltd.
08.2019 - 07.2020
- Market Research: I produced more than 40 research reports on countries and payment methods, became familiar with the payment behavior habits of overseas users, and facilitated the expansion of overseas markets
- Payment Method Access: I independently took charge of accessing payment methods for self - operated websites and Shopify websites, and launched about 10 payment methods
- Payment Operation and Optimization: I was responsible for the daily maintenance of payment channels, proposed payment optimization requirements, improved the customer payment experience, and saved customer service labor costs
Payment Risk Control Specialist
Shenzhen Interfocus Technology Co., Ltd. (Patpat)
01.2018 - 04.2019
- Payment Channel Expansion and Integration: I was responsible for expanding and connecting global payment channels, participating in business negotiations, contract review and signing, and online testing. I connected more than 10 payment channels
- Payment Optimization and Risk Control: Through data analysis, I developed plans to improve the payment success rate, which increased by approximately 15%. I also participated in the construction of the risk control system and reduced the chargeback rate by approximately 1.5%
Education
Bachelor's Degree - International Business
Southwestern University of Finance And Economics
Chengdu, Sichuan07.2018
Skills
- Project Management
- Relationship building
- Cross-functional teamwork
- Business development
- Operations management
- Data analysis
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Advanced
C1
Timeline
Sr. Payment BD Manager
Shenzhen Beyond Infinite Tech. Co., Ltd. (Dreame)
12.2021 - Current
Overseas Business Manager
Guangzhou LIZHI Network Technology Co., Ltd.
07.2020 - 11.2021
Payment Specialist
Shenzhen Globalegrow E - Commerce Co., Ltd.
08.2019 - 07.2020
Payment Risk Control Specialist
Shenzhen Interfocus Technology Co., Ltd. (Patpat)
01.2018 - 04.2019
Bachelor's Degree - International Business
Southwestern University of Finance And Economics
Similar Profiles
Amethyst VandykeAmethyst Vandyke
Creative Writer at DreameCreative Writer at Dreame
Huu NguyenHuu Nguyen
Sales Associate at Dreame TechSales Associate at Dreame Tech
Yuxuan GaoYuxuan Gao
Intern at Shenzhen High-tech Investment CompanyIntern at Shenzhen High-tech Investment Company