Ma Shui Lam (Cora)
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Detail-oriented team player with strong organizational skills. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Clerk
Galleon International Limited
09.2020 - 05.2021
- Assisted salesmen for daily operation via company system of placing
orders - Monitored clients’ order deliveries, checked and verified the proper
operation with warehouse - Produced high-quality communications with internal and external parties for cargo deliveries
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Performed duties assigned from time to time by the superiors
Customer Service Clerk
SMT Global Logistics Limited
03.2018 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with internal or external parties, e.g. clients, agents or carriers.
- Checked delivery process against order information to minimize errors and unnecessary delays.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Performed duties assigned from time to time by the superiors
Sales Assistant
Live Smart, The Hong Kong Society for Rehabilitation
04.2017 - 02.2018
- Monitored daily affairs, sales, and warehouse operations.
- Assisted in online ordering process and sending goods or pickup at
branch. - Responded to customer calls and cargo to answer inquiries.
Catering Attendant
Jamie’s Italain
11.2016 - 03.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
Secondary Education - F.1 -F.5
The Jockey Club EduYoung College
Hong Kong 09.2009 - 07.2015
Skills
Computer Operation Knowledge
General Internet Knowledge
Keyboarding – 30 wpm (Eng)
Keyboarding – 35 wpm (Chi)Microsoft Office: Excel, Word, Powerpoint
Timeline
Clerk
Galleon International Limited
09.2020 - 05.2021
Customer Service Clerk
SMT Global Logistics Limited
03.2018 - 02.2020
Sales Assistant
Live Smart, The Hong Kong Society for Rehabilitation
04.2017 - 02.2018
Catering Attendant
Jamie’s Italain
11.2016 - 03.2017
Secondary Education - F.1 -F.5
The Jockey Club EduYoung College
09.2009 - 07.2015