Coey Ngai TSZ KIU
Administrative Officer
Summary
Experienced with managing and optimizing office operations to enhance productivity. Utilizes strong organizational and communication skills to ensure smooth workflow and efficient task completion. Knowledge of team collaboration techniques and adaptability in dynamic work environments.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Barista
Tealive
10.2023 - 08.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Administrative Officer
Royal Bright (Asia) Limited
09.2022 - 05.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
Bachelor of Arts - Social Sciences in Asia Studies
The Hang Seng University of Hong Kong
Hong Kong 04.2001 -
Skills
Documentation and control
Problem solving
Event coordination
Computer skills
Data entry
Database administration
Cash handling
Timeline
Barista
Tealive
10.2023 - 08.2024
Administrative Officer
Royal Bright (Asia) Limited
09.2022 - 05.2023
Bachelor of Arts - Social Sciences in Asia Studies
The Hang Seng University of Hong Kong
04.2001 -
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