I am a multi-skilled IT professional with over 17 years of experience, combining technical expertise with business analysis and leadership. As a Product Owner and Business Analyst, I have successfully led digital platforms, driving UI/UX innovations, system integrations, and product development. Throughout my career, I have worked across various industries, including Airline Logistics, HR Tech, and Digital Experience Platforms, leveraging my ability to translate business needs into technical solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Owner and Business Analyst for UI/UX platform
Willis Towers Watson I Philippines
03.2021 - Current
Translates business requirements into system requirements, manages product roadmap and backlog for Embark – an integrated employee experience (UI/UX) platform for HWC (health, wealth and career) management.
Worked with product leaders to understand customer pain-points and demands for new features and translates them into actionable user stories.
Part of the pioneering team that laid out SCRUM processes, tool configuration, create best practices and guidelines, SOC2 preparation and knowledge sharing to prepare the team better understand the business operation.
Served as escalation point supporting and handling customer related issues.
Delivered major milestones for Embark including but not limited to:
1. Multiple product integration infrastructure and integration of HWC features from other WTW products.
2. Push notification as new digital communications medium.
3. Platform preparedness for digital campaigns (deep linking, universal linking)
4. Implementation of accessibility features and enhancements to stay compliant with WCAG.
5. Migration to DNN less platform and microfrontend.
6. Setup of cookie management rules for privacy and compliance.
Product Owner and Business Analyst for Airline Cargo
CHAMP Cargosystem I Philippines
10.2017 - 03.2021
Provides business and functional support to CHAMP’s airline cargo handling solution called Cargospot.
Product owner of two (2) SCRUM teams, responsible in managing team backlogs, release planning and providing guidance to development team.
Analyzes new business requirements and create software design specification to meet their needs.
Finalizes functional and technical documentation, acquire stakeholder review and approval, and ensure necessary support documentation is maintained all through out the implementation phase.
Spearhead regression test activities of quarterly releases.
Implement process improvements by developing standard work instructions to better effectiveness of existing process.
Projects:
1. Implementation of Charter Flight module for Cargospot.
2. Implementation of Booking Time Limit.
3. Integration of Estimated Charges for Customs Inspection.
4. Implementation of new structure for Damage Report module of Cargospot Mobile.
In charge of HR applications maintenance as part of the CHAMP SAP Competency Center.
Handles incident, problem and change management in the area of personnel administration, organization and talent management module of SAP HR.
Completed cycle of user requirement gathering, blueprinting, product demonstration, AS-IS and TO-BE documentation, and user training for PA, OM and e-Recruitment implementation for CHAMP Manila.
Projects:
1. Setup Personnel Cost Planning for period 2015
2. PA and OM implementation.
3. Implementation of e-Recruitment portal
Skillsets: SAP HR R/3 (PA, OM, PCP, EREC, ESS/MSS)
SAP HR Consultant and Problem Analyst
Northgate Arinso I Philippines
05.2011 - 07.2014
Does implementation and support of EuHReka – a cloud solution communicating with SAP HR as its backend application through SOA (service-oriented application) platform.
Holds a problem analyst role for AMP, Orica and Fujitsu account, responsible in assisting team in solving critical issues, facilitates RCAs and recommends preventive measures.
Point of contact for code review, and assessment of custom development.
Projects:
1. Swarovski – PA and OM modules, and 3rd party payroll integration
2. AMP & Orica – e-Rec, LSO, ECM modules. (i) Clean up DSL (dual system landscape) setup of eRecruitment (ii) Setup 3rd party integration of Skillsoft and Books24x7 to learning module
3. Invensys – Preparation of benefits module for 2011 open enrollment
Skillsets: SAP HR R/3 (PA, OM, TIM, BEN, DM, EPM, ECM, LSO & EREC) SAP ABAP (OOP, BADIs, User Exists, IDOCs, SAP Business Server Pages, SAP Business Workflow, Revtac) Web (Javascript, Jscript, Prototype, AJAX, XML, XSLT, JSON, Firebug)
Programmer and Web Developer
Unisys I Philippines
02.2007 - 05.2011
Does enhancement and bug-fixing of NSO-CRS (National Statistics Office- Civil Registry System) application and supporting tools.
Administers e-Census website and supporting applications.
Actively involves in development life cycle process, doing requirements gathering, solution proposals, system flow and database structure plan and design, quality assurance and presentation of completed system
Projects:
1. Upgraded e-Census website to ASP.net.
2. Integration of credit card facility to e-Census.
3. Developed BREQS upload module in e-Census
4. Developed bar coding facility for Order Tracking System.
5. Revamped e-Collections and Order Tracking System by implementing new UIs, and automation of e-mail facility.
6. Developed electronic endorsement of CDLI documents thru scanning mechanism and online transfer