Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
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Clarence Lam

Spoke Manager
Hong Kong

Summary

Dedicated F&B professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Experienced Spoke Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.

Experienced successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 8 years of progressive leadership experience.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Spoke Manager

Pret A Manger
Hong Kong
01.2009 - 12.2021
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers through account development.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Senior Waiter

King's Hotel
Perth, Western Australia
09.2006 - 09.2008
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Bachelor of Business in Hotel Management - Resort & Hotel Management

Southern Cross University
Perth
01.2006 - 03.2009

Skills

    Performance improvement

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Software

Word, Excel, Power Point

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Spoke Manager

Pret A Manger
01.2009 - 12.2021

Senior Waiter

King's Hotel
09.2006 - 09.2008

Bachelor of Business in Hotel Management - Resort & Hotel Management

Southern Cross University
01.2006 - 03.2009
Clarence LamSpoke Manager