Chun Ting Ngai
Coordinator / Clerk
Summary
Proactive coordinator with excellent leadership, organizational and client relations skills. Solve problems independently and engage teams to complete tasks to address different business needs. Experience in project coordination to ensure tasks are completed on time and within scope. Utilizes strong planning and organizational skills to effectively manage resources. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Coordinator
Faith Oriental Investment Limited
12.2020 - 05.2025
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Answer customer calls every day, answer customer questions and needs
- Enter orders - about 110-120 orders per day (Excel, program 'Zhuhai Zhimei Electronics Co., Ltd.')
- Arrange driver's daily work log
Input Clerk
Carter Industrual Company (Wholly Owned By Thinkway Company Limited)
02.2019 - 03.2020
- Open new orders, update change notices, sample confirmations, order changes, answer customer calls, file backup and input data
- Input delivery notes and approval notices, enter ERP, process customer samples
- Update order and shipment reports every day
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained filing system and organized customer documents for easy retrieval of information.
Management Trainee
Bamboos Professional Nursing Services Limited
12.2017 - 07.2018
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Handled day-to-day customer or client questions via telephone or email.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Described product to customers and accurately explained details and care of merchandise.
- Strengthened client relationships, regularly communicating project updates and addressing concerns promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Clerk
龍軒地產
09.2014 - 11.2016
- Process China and Hong Kong vehicle license documents, input documents, and reply to passengers' property data
- Update property information, collect information, handle customer rental and sales, poster design
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Clerk
晉隆工程
07.2012 - 08.2014
- Input data, process tenders, and complete engineering details
- Contact customers, report project progress regularly, and collect cheques from customers' companies and military camps
- Streamlined document management for better organization and accessibility of important files.
- Contributed to successful project completion by collaborating closely with contractors, subcontractors, engineers, and architects.
Education
F4 - 經濟、物理
Holy Cross Lutheran Evening College
05.2017 - 07.2018
F.3 -
Baptist Wing Lung Secondary School
04.2001 - 07.2011
Skills
Timeline
Coordinator
Faith Oriental Investment Limited
12.2020 - 05.2025
Input Clerk
Carter Industrual Company (Wholly Owned By Thinkway Company Limited)
02.2019 - 03.2020
Management Trainee
Bamboos Professional Nursing Services Limited
12.2017 - 07.2018
F4 - 經濟、物理
Holy Cross Lutheran Evening College
05.2017 - 07.2018
Clerk
龍軒地產
09.2014 - 11.2016
Clerk
晉隆工程
07.2012 - 08.2014
F.3 -
Baptist Wing Lung Secondary School
04.2001 - 07.2011
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