Chun Kit Lau
CSR
Summary
Experienced Customer Service Representative fluent in English and Chinese language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of post-secondary education
Work History
Customer Service Representative Bilingual
Amerit Consulting
09.2022 - 03.2023
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Chinese-speaking customers.
- Met all call quality standards and daily quotas for first-call resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Acellus Academy
Kansas City 08.2020 - 04.2022
Skills
Customer service standards
Timeline
Customer Service Representative Bilingual
Amerit Consulting
09.2022 - 03.2023
High School Diploma -
Acellus Academy
08.2020 - 04.2022
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