Chun Hong Cheung
Summary
Highly organized, efficient, and communicative professional with 5 years of experience in property management. Skilled in building customer relationships, liaising with different parties and making critical decisions during challenges.
Overview
9
9
years of professional experience
Work History
Handover Ambassador
Certis Centurion Facility Company Limited
Hong Kong
03.2023 - 02.2024
- Conducted Pre-handover unit set up
- Attended and recorded defect rectification appointment
- Answer phone call and handle customers' enquiries and resolved customers' complaints.
Customer Services Officer
Fancy Excellent Limited
Hong Kong
09.2021 - 08.2022
- Attended and represented the developer at site meetings to liaise with construction team in relation to resolving defects and work schedule
- Prepared subsequent words order and written reports
- Supervising a group of staff and ensured complaints are responded to in a timely and effective manner
- Managed and maintain office administration work
Handover Ambassador
Harriman Property Management Limited
Hong Kong
04.2018 - 08.2021
- Identified defect / condition and ensured the quality of workmanship
- Handled handover and customer services
- Conducted pre-handover unit inspection
- Prepared handover documents and handle enquiries / complaints and take follow-up actions
- Coordinated with project team for defect rectification
Sales and Marketing Executive
Hong Kong Regal Prosthesis Limited
Hong Kong
08.2016 - 03.2018
- Conducted market research and developed marketing strategies
- Worked with the sales team to develop targeted sales
- Created and presented sales performance reports
- Prepared and responsible for local and overseas exhibitions
- Created marketing campaigns and manged social media platforms
- Produced creative content, including videos and social media posts.
Warehouse Administration Team Leader
Price Killer Furniture
New Zealand
07.2015 - 06.2016
- Managed warehouse team crew and assisted warehouse manager to allocate members' duty
- Cooperated with courier for inter-shop transfer and delivery
- Responded to enquiries and complaints
- Monitored warehouse health and safety
Education
Bachelor of Commerce - Marketing
University of Otago
New Zealand05.2015
Skills
- Microsoft Office
- Standard First Aid Certificate
Languages
Chinese (Cantonese)
Native language
English
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Timeline
Handover Ambassador
Certis Centurion Facility Company Limited
03.2023 - 02.2024
Customer Services Officer
Fancy Excellent Limited
09.2021 - 08.2022
Handover Ambassador
Harriman Property Management Limited
04.2018 - 08.2021
Sales and Marketing Executive
Hong Kong Regal Prosthesis Limited
08.2016 - 03.2018
Warehouse Administration Team Leader
Price Killer Furniture
07.2015 - 06.2016
Bachelor of Commerce - Marketing
University of Otago