Chun Hi Wong ,Kent
Undergraduate Student
Summary
A Goal and detail-oriented university student specializing in public policy and management with a concentration in housing. Proven ability to analyze complex problems, develop innovative solutions, and collaborate effectively with diverse stakeholders. Committed to personal and professional growth to excel in a challenging career environment.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Contract Customer Service Assistant (Internship)
SAVILLS Property Management Limited
2024.06 - 2024.08
- Developed and produced a promotional video to enhance online presence and client engagement.
- Acquired skills in telephone etiquette, incident report documentation, and crisis management.
- Demonstrated effective communication and problem-solving abilities.
- Utilizing property management tools (Property Cube) for enhanced operational efficiency.
- Displayed adept conflict management and crisis handling skills, showcasing resilience in high-pressure situations.
Salesperson
UNIQLO HONG KONG, LIMITED
2022.08 - 2023.03
- Retail Associate: Responsible for assisting customers, checking stock availability, and placing orders for out-of-stock items.
- Established a tight-knit team with colleagues to successfully overcome sales challenges, including providing exemplary customer service.
- Engaged in collaborative efforts with both the marketing and front-line teams to ensure the delivery of an optimal customer experience.
Education
Bachelor of Social Science - Public Policy And Management:Housing Concentration
City University of Hong Kong
2022.09 - Current
Skills
- Customer Service
- Image editing
- Communication Skills
- Product Promotion
- Complaint resolution
- Data Entry
- Customer Service
Accomplishments
- Hong Kong Hua-Yan Buddhist Association Scholarships (2024-2025)
Personal Information
Date of Birth: 06/15/03
Languages
Cantonese
English
English
Timeline
Contract Customer Service Assistant (Internship)
SAVILLS Property Management Limited
2024.06 - 2024.08
Bachelor of Social Science - Public Policy And Management:Housing Concentration
City University of Hong Kong
2022.09 - Current
Salesperson
UNIQLO HONG KONG, LIMITED
2022.08 - 2023.03
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