CHUNG WING YAN
RM 08 5/F WAH MEI LAU, KWUN TONG GARDEN ESTATE, 227 NGAU TAU KOK RD, NGAU TAU KOK, KLN
NGAU TAU KOK
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service
Dream Cake Limited
11.2024 - 02.2025
- Provided excellent customer service for positive experiences and returning patrons.
- Provided outstanding customer service, addressing inquiries and resolving issues promptly.
Shop Assistant
Uncle Dessert
08.2022 - 09.2024
- Handled customer complaints with empathy and composure.
Waiter
Grand Avenue Thai Cafe
09.2020 - 07.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
Liu Liang San
01.2020 - 03.2020
Production Team Member
McDonald's
02.2019 - 01.2020
Education
Diploma of Vocational Education - Beauty Care-Makeup
Youth College
Yeo Chei Man 04.2001 -
High School Diploma -
Mu Kuang English School
Kwun Tong, Hong Kong 04.2001 -
Skills
- Make-up
- Teamwork
- Customer service
- Typing speed of 50 words per minute
Timeline
Customer Service
Dream Cake Limited
11.2024 - 02.2025
Shop Assistant
Uncle Dessert
08.2022 - 09.2024
Waiter
Grand Avenue Thai Cafe
09.2020 - 07.2021
Waiter
Liu Liang San
01.2020 - 03.2020
Production Team Member
McDonald's
02.2019 - 01.2020
Diploma of Vocational Education - Beauty Care-Makeup
Youth College
04.2001 -
High School Diploma -
Mu Kuang English School
04.2001 -
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