Chui Shan Tsang
Senior Sales
Cheung Sha Wan,Hong Kong
Summary
Dynamic Senior Beauty Advisor with extensive experience at Color Days Asia Ltd, excelling in personalized consultations and product demonstrations. Proven ability to enhance customer satisfaction through exceptional service and effective team training. Proficient in POS systems and inventory management, fostering a collaborative environment that drives sales growth and brand loyalty.
Overview
27
27
years of professional experience
Work History
Senior Beauty Advisor
Color Days Asia Ltd
04.2023 - 07.2025
- Provided personalized beauty consultations to clients, utilizing extensive product knowledge to recommend suitable skincare and makeup solutions.
- Assisted in training new staff on product features, customer service techniques, and sales strategies to enhance overall team performance.
- Managed inventory levels of beauty products, ensuring timely restocking and optimal display for improved sales visibility.
- Conducted regular product demonstrations and educational workshops for clients, fostering brand loyalty and increasing customer engagement.
Parttime Sales
Agnes B Hk Ltd
04.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Frangrance Consultant
Adaka & Company
08.2022 - 03.2023
- Provided personalized fragrance consultations to clients, utilizing extensive knowledge of scent profiles and product lines to enhance customer satisfaction.
- Conducted in-depth product demonstrations, effectively communicating fragrance notes and benefits to drive informed purchasing decisions.
- Assisted in inventory management by tracking stock levels, ensuring timely replenishment of popular items to maintain optimal product availability.
- Trained new staff on fragrance application techniques and customer service practices, fostering a collaborative team environment and enhancing service quality.
Senior Beauty Advisor
ICTV Brands Hk Ltd
11.2015 - 05.2021
- Collaborated with marketing teams to execute promotional events, driving foot traffic and enhancing brand presence within the store.
- Monitored customer feedback and preferences to adapt service offerings, contributing to a more tailored shopping experience that addressed client needs.
- Utilized point-of-sale systems efficiently for transactions, maintaining accurate records of sales and inventory transactions throughout shifts.
- Developed strong relationships with clients through exceptional service and follow-up communications, resulting in repeat business and enhanced customer satisfaction.
Senior Frangrance Consultant
Eternal Optical & Perfumery Far East Ltd
12.2005 - 11.2015
- Analyzed performance data using advanced analytics tools, providing insights that drove operational improvements for clients.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Sales
Nuance - Watson (hk ) Ltd
02.2000 - 04.2001
Clerk
Vegas Ltd
03.1998 - 01.2001
- Maintained organized filing systems for customer records and documentation, enhancing retrieval efficiency for team members.
- Assisted in inventory management by tracking stock levels and restocking items as needed, optimizing product availability for customers.
- Collaborated with colleagues to resolve customer inquiries and complaints, fostering a positive shopping experience and promoting customer loyalty.
Education
Hkcee (3pass- Chinese ,maths, Arts) - From 5
06.1994
Skills
Pos system
Window
Excel
Good of Cantonese, simple English & Mandarin
Timeline
Senior Beauty Advisor - Color Days Asia Ltd
04.2023 - 07.2025
Frangrance Consultant - Adaka & Company
08.2022 - 03.2023
Parttime Sales - Agnes B Hk Ltd
04.2022 - 08.2024
Senior Beauty Advisor - ICTV Brands Hk Ltd
11.2015 - 05.2021
Senior Frangrance Consultant - Eternal Optical & Perfumery Far East Ltd
12.2005 - 11.2015
Sales - Nuance - Watson (hk ) Ltd
02.2000 - 04.2001
Clerk - Vegas Ltd
03.1998 - 01.2001
Yan Chai Hospital No. 2 Secondary School - Hkcee (3pass- Chinese ,maths, Arts), From 5