Chui Suet Man Yuki
Assistant Guest Experience Supervisor
Tuen Mun,NT
Summary
Six years of experience in the hospitality industry, with three years as a project assistant across various hotel departments, including housekeeping, food and beverage, concierge, and front desk. Expertise in front desk operations, focusing on customer needs and enhancing guest experiences. Proven ability to streamline processes and improve service quality, resulting in increased guest satisfaction. Strong understanding of hotel operations and commitment to delivering exceptional service.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Assistant Guest Experience Supervisor
Alva Hotel by Royal
Sha Tin
08.2024 - Current
- Resolved guest complaints with empathy and understanding, leading to increased loyalty and repeat business.
- Fostered strong relationships with local businesses partners to create mutually beneficial partnerships that enhanced the overall guest experience.
- Coordinated with multiple departments to ensure seamless communication and collaboration for optimal guest experiences.
- Scheduled employee shifts effectively, optimizing coverage during peak hours while minimizing labor costs during slower periods.
Senior Guest Experience Officer
Alva Hotel By Royal
Sha Tin
04.2023 - 07.2024
- Develop training materials and instruct all new members to ensure consistent hotel information and professional greeting standards.
- Address guest complaints promptly and professionally.
- Oversaw group reservation and check-in processes.
- Facilitate seamless daily operation.
- Facilitate interdepartmental communication to streamline customer check-in process upon arrival.
- Respond to phone calls promptly and manage inquiries, reservations, and cancellations.
Guest Experience Officer
Alva Hotel By Royal
Sha Tin
08.2022 - 03.2023
- Managing entire check-in and check-out processes.
- Enhance offerings by upselling relevant facilities and services as needed.
- Delivered comprehensive information regarding hotel offerings and facilities. Responded to guest requests efficiently, ensuring a positive experience. Coordinated amenity arrangements tailored to individual guest needs.
Project Assistant
Alva Hotel By Royal
Sha Tin
07.2019 - 07.2022
- Served three-year contract across diverse operational roles in Front Office, Housekeeping, and Food & Beverage departments based on hotel discretion.
Education
Bachelor of Science with Honours - Hospitality Management
Canterbury Christ Church University
United KingdomAHLEI Hospitality Operations Certificate - undefined
AHLEI American Hotel & Lodging Education Institute
United States of AmericaProfessional Diploma - Hospitality and Tourism Management
Canterbury Christ Church University
United KingdomDiploma - International Hospitality Management
Canterbury Christ Church University
United KingdomSkills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Opera V5
Opera Cloud
HMS administration
Job Intention
- Front Desk Supervisor
- Full-time
- Expected Salary $26000
Timeline
Assistant Guest Experience Supervisor
Alva Hotel by Royal
08.2024 - Current
Senior Guest Experience Officer
Alva Hotel By Royal
04.2023 - 07.2024
Guest Experience Officer
Alva Hotel By Royal
08.2022 - 03.2023
Project Assistant
Alva Hotel By Royal
07.2019 - 07.2022
AHLEI Hospitality Operations Certificate - undefined
AHLEI American Hotel & Lodging Education Institute
Professional Diploma - Hospitality and Tourism Management
Canterbury Christ Church University
Diploma - International Hospitality Management
Canterbury Christ Church University
Bachelor of Science with Honours - Hospitality Management
Canterbury Christ Church University