Chu Chun Kit
Summary
Highly skilled and flexible logistics professional with 10 years of solid experience in the air forwarding industry. Demonstrated expertise in managing key accounts and negotiating rates. Proven ability to establish new trade lanes with overseas agents and cultivate long-term business relationships. Possess a keen awareness of market dynamics and adeptly respond to changes with efficient and effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Key Account and Relationship Manager
Expofreight (Hong Kong) Limited
07.2022 - 07.2024
- Update weekly or monthly quotations to oversea agents for Intra Asia and EU trade lanes.
- Perform regular warm callings and face to face meetings to local key customers for service improvement.
- Conduct video call or meetings with oversea branches for operation optimization.
- Process monthly or yearly bidding and RFQ for brand accounts.
- Perform weekly market analysis and report to top managment.
- Closely monitor and ensure all air cargo must be arranged according to KPI.
- Guide and train subordinates via monthly meeting.
Customer Service Manager
Expofreight (Hong Kong) Limited
06.2021 - 05.2022
- Update weekly or monthly quotations to oversea agents for Intra Asia and EU trade lanes.
- Provide instant assistance and solution for ad hoc cases like flight delay, cargo missing, misrouted and damage issues.
- Conduct internal and external monthly meetings to improve cross team cooperation.
- Cooperate with operation team for excellence air services. -Seek for potential prepaid business
Assistant Customer Service Manager
Expofreight (Hong Kong) Limited
06.2019 - 05.2021
- Monitor and guide junior colleagues to maintain smooth daily operations for Intra Asia trade lanes, like Bangladesh, Pakistan, India, Colombo.
- Cooperate and maintain good relationships with more than 4 Pakistan agents by daily phone callings and monthly video meetings.
Customer Service Supervisor
Expofreight (Hong Kong) Limited
06.2018 - 05.2019
- Monitor and guide junior colleagues to maintain smooth daily operations for Bangladesh air service.
- Mainly handle coperate accounts like NIKE - EU lanes, M&S, Lululemon.
Senior Customer Service Executive
Expofreight (Hong Kong) Limited
06.2016 - 05.2018
- Mainly handle US air shipments.
- Serving some coporate accounts like Talbots, Genesco, Jcrew and The GAP.
Customer Service Executive
Expofreight (Hong Kong) Limited
07.2013 - 05.2016
- -Focus on handling Bangladesh air shipments and some niche services. -Solve shipper’s enquire about air document and cargo packing requirements. -Provide shipment update to shippers, consignee and oversea agents timely.
Education
Bachelor of Logistics Engineering And Management - Air Freight Logistics
The Hong Kong Polytechnic University
Hung Hom, Hong Kong07.2013
Associate of Science - Logistics & Supply Chain Management
The HK Community College of Polytechnic University
West Kowloon, Hong Kong07.2011
Skills
- PowerBI Reporting
- Microsoft Excel, PowerPoint, Word
- Microsoft Outlook
- CargoWise Logistics Software
- Customer Relationship Management
- Relationship building and management
- New business generation
- Issue Resolution
- Business Relationship Management
Certification
Six Sigma Green Belt Certificate License - [2020]
Timeline
Key Account and Relationship Manager
Expofreight (Hong Kong) Limited
07.2022 - 07.2024
Customer Service Manager
Expofreight (Hong Kong) Limited
06.2021 - 05.2022
Assistant Customer Service Manager
Expofreight (Hong Kong) Limited
06.2019 - 05.2021
Customer Service Supervisor
Expofreight (Hong Kong) Limited
06.2018 - 05.2019
Senior Customer Service Executive
Expofreight (Hong Kong) Limited
06.2016 - 05.2018
Customer Service Executive
Expofreight (Hong Kong) Limited
07.2013 - 05.2016
Bachelor of Logistics Engineering And Management - Air Freight Logistics
The Hong Kong Polytechnic University
Associate of Science - Logistics & Supply Chain Management
The HK Community College of Polytechnic University
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