Christy Li

• Centralize the office administration and operations of the 2 entities which are owned by the same Founder & CEO to eliminate duplication and unnecessary costs
• Recruit, train and lead the administration team; developed standard operating procedures for all teammates which includes 1 receptionist and 2 office administrators
• Ensure Hong Kong office is operating smoothly and ready to create great things by communicating effectively with the building management, outsourced IT service vendor and in house HR team and IT team in Malaysia
• Review existing vendors and source new vendors in view of performance and budget control, compare prices and negotiate for optimal savings; analyze data related to administrative costs and spending trends to prepare budgets
• Maintain computer and physical filing systems; leverage workplace tools and find new and sustainable ways to digitalize the work processes
• Work with in house HR and IT team in Malaysia on staff onboarding; coaching new hires on company processes while managing employees to achieve maximum production; ensure seats and equipments are ready for the new hires
• Communicate office updates and announcements to the team through emails and whatsapp messages
• Work with marketing team for the printing of marketing materials and the production of company gifts
• Arrange the logistics of marketing materials and company gifts to conference venue / overseas branch offices when required
• Oversee company facilities inventory activities such as ordering and requisitions, stocking and shipment receiving
• Oversee office improvement works and monitor the performance of appointed contractors; become the liaison between the management and the appointed contractor
• Manage the health and safety of the team which includes risk assessments, COVID policies, fire procedures and first aid precaution
• Organize company-wide activities such as TGIF Friday drinks, festive events, client events and Townhall; take charge of the festive decoration of the 10,000 sq. ft. office
• Play a key role to be an influencer in creating a happy and supportive working environment; create strong social interactions across the business and making the office a great place to work

Achievements:

• Successfully organized the corporate Halloween party, HK FinTech Week client event and team drink event with great feedback from both internal guests and external VIP guests in less than a week preparation time, working alongside with new hired team members
• Successfully centralized the stationery and pantry items procurement with 2 new vendors, save at least 30% operation costs and spare more time for the team to focus on other tasks

Reason for Leaving:

• I have decided to pivot into a different industry due to the instability of the blockchain industry

• Provide high quality support to the Founders (CEO & CTO), such as assist CEO in complex bookkeeping which involves the earnings from various cryptocurrencies, ensure the spreadsheet is up-to-date, accurate and scalable in applying the right choice of formula; Study daily cryptocurrencies news and creates Trello cards for CTO to have a timely follow up on claiming airdrops and voting proposals
• Provide a broad range of administrative support to the Founders which may include but not limited to calendar management, arranging meetings, coordinating with internal and external parties while working across multiple time zones effectively and expediently
• Manage information flow in a timely and accurate manner
• Handle expense reimbursement and local transportation for client meetings; arrange / coordinate meals when required
• Handle travel arrangements for the Founders and the team, managing hotels, flights, ground transportation, visa etc and manage costs
• Provide support in weekly HR meetings, such as drafting minutes, follow up on outstanding meeting items and handle confidential matters judiciously
• Handle full new joiners onboarding journey which includes but not limited to drafting employment contract, creating Google workspace, Slack and Jira account, ordering company laptop and access card, drafting new joiners packs, distributing company tees, hoodies and stickers and organizing welcoming session
• Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business and senior management teams
• Assist in ad-hoc tasks and projects as assigned

Achievements:

• Successfully implemented an automated system for recording new joiners' personal details and employee expenses reimbursement with approval function by using Google Form in just my first month of joining
• Successfully performed a detailed analysis on HRIS software in the market and complied a comprehensive comparison report for founders' reference

Reason for Leaving:

• I quit my job to pursue new opportunities and take a new step in my career

• Solely responsible for full spectrum of sales, administration, operation and maintenance of a 39 rooms co-working space and 1,000 sq ft event space
• Schedule and lead site visits, manage license agreements, invoices, receipts and payment
• Report and follow up maintenance issues; facilities management includes renovation and expansion
• Build strong relationship between members by establishing business partnership and organizing community events to create bonding
• Proactively contribute creative ideas to marketing team particularly for social media
• Conduct marketing research, work alongside with GM and CEO on business development projects

Achievements:

• Managed expansion project professionally and smoothly during the first 2 months of joining as Officer, Community Management at Tin Hau space
• Pass probation period in less than 2 months' time owing to outstanding performance, transferred to Central Wellington space and progress to Officer, Community and Events Management position
• Increased Central Wellington space occupancy from 40% to the highest 80% in less than a year and maintaining an average of 65% during the COVID-19 period
• Build up event space rental business from scratch to collaborating with numerous famous corporation such as Lenovo and the AIA Winter Carnival with positive feedbacks from customers

Reason for Leaving:

• Family circumstances and the job made it difficult for maintaining a work-life balance.

• Design all course materials including lecture notes, classwork and examination papers for the course “English and Communication Skills for Tourism and Airline Industries”
• Instruct more than 20 students through lectures, discussions, class activities and demonstrations of language concepts and cultural actions
• Conduct small groups and individual classroom activities based on differentiated learning needs
• Plan and supervise class projects, field trips and guest speaker event

Achievements:

• Achieved overall 3.64 (full marks 5) through course evaluation by students which proves the effectiveness of the course

Reason for Leaving:

• Seeking for a full time opportunity

• Provide service in accordance with company standard and procedures, working on shifts, serving customers from different nations and cultures; Ensure safety and comfort of all passengers
• Solid First Class experience in both cabin and galley duties, resourceful in gastronomy and wines, familiar with sliver service

Achievements:

• Received numerous unsolicited commendation and letter of appreciation from customers and professional colleagues throughout the tenure
• Appointed to be the mentor of new joiners in just 2 years of service due to recognized leadership qualities and outstanding performance
• Tapped as role model to offer support and guidance in briefing to a training class of 15 new joiners
• Being nominated and represented Hong Kong base to participate Brands and Customer Experience Conference in January 2014
• Obtained highest number of Golden Tickets (granted by Gold Card Members) in 2013-2014, representing Hong Kong base to attend the Golden Ticket Event in October 2014
• Winner of the best idea contributor to the China 2020 Project in 2015, awarded in contributing ideas to sales team regarding the enhancements on inflight services targeting China markets
• Support company PR events in uniform as an interpreter, such as the Air China event in 2016

Reason for Leaving:

• Company restructure, closure of Hong Kong base on 31st October, 2018

• Provide service in accordance with company standard and procedures, working on shifts, serving customers from different nations and cultures; Ensure safety and comfort of all passengers
• Solid Business Class experience in both cabin and galley duties, resourceful in gastronomy and wines, aware of Japanese specific culture and table manner
• Received numerous unsolicited commendation and letter of appreciation from customers and professional colleagues throughout the tenure
• Assigned to be cabin in charge to manage a specific zone of the cabin, duties included but not limited to counting and heating up meals, handling passengers' feedback and managing staff performance
• Act as an interpreter in flight, address passenger announcement in English, Cantonese and Mandarin
• Received professional training in Japanese particularly on daily and inflight conversation

• Greet visitors and accommodate their needs; operating busy switchboard, screen and transfer calls in an appropriate manner
• Travel arrangements for visitors includes visas, air tickets and hotel reservations
• Schedule and coordinate arrangements for multiple conference rooms, including cleaning, catering, logistics and room set-up for conferences
• Handle and sort all incoming and outgoing mails, and also the corporate general email account; Order and replenish office and pantry supplies according to budget
• Received numerous unsolicited commendation from visitors and professional colleagues throughout the tenure

• Provide service in accordance with company standard and procedures, working on shifts, serving customers from different nations and cultures; Ensure safety and comfort of all passengers
• Handle duty free sales and transactions
• Apply strong time management skills in view of short flight time, remain calm and professional even work under pressure
• Received numerous unsolicited commendation and letter of appreciation from customers and professional colleagues throughout the tenure

• Manage all facilities of the three-storey office, report fault and follow up when necessary
• Supervise the performance of receptionists, office assistants and tea ladies and report to the Regional Facilities Manager
• Handle and review all vendor contracts, budget control and source for new vendors when necessary
• Travel arrangements for visitors includes visas, air tickets and hotel reservations
• Solid experience in managing office expansion from three-storey to four-storey, and also the rebranding of the whole company with new logo on all letterhead, envelopes and business cards

• Primarily responsible for handling hotline enquiries from citizen and follow up the case through call log when necessary in order to facilitate the work efficiency between government departments
• Obtained 2 compliments from callers in the first month of joining