Christopher Voong
Hotel Management
1/F, BLK H26, Pretticoins GDN, 287 Ma Tin Tsuen Yuen Long, N.T.
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Chief Operating Officer & Marketing Sales Director
Wealthy Source Company (Catering Group)
3 2023 - Current
- Responsible for the operation and management of a private restaurant, four specialty restaurants, and a Hong Kong-style tea restaurant.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Developed and implemented recommendations for service improvement.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Project Director
ASA Financial Holdings Limited
10.2019 - 02.2023
- Participated in the company's investments in private equity and start-up companies in Dalian, Hangzhou, Nantong, Shanghai, Shenzhen, Urumqi, and other places.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Expanded the company''s client base by successfully delivering high-quality projects that showcased the organization''s capabilities and expertise in project management.
- Developed project control roadmap to guide various projects.
- Analyzed project performance data to identify areas of improvement.
Assistant Manager,Supervisor
Pizza Express, Disney Hotel ,HK Cricket Club
06.2016 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Founder Partner,Project Manager,Associate Director
Kingdom Capital, Great Union Real Estate,HatTong
05.2012 - 03.2016
- Responsible for seeking overseas investment opportunities for domestic investors, including Hong Kong Real estate projects and the secondary market in Hong Kong.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Directed market expansions to propel business forward, meet changing customer needs.
- Defined company roles and responsibilities to establish and enhance processes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
Founder Partner & Manager, Business Development
Capital Growth Management Limited
01.2009 - 07.2012
- Focused on distributing insurance and investment-linked assurance schemes to high net worth individual clients.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Directed market expansions to propel business forward, meet changing customer needs.
Supervisor and Waiter
Harbour Plaza ,Grand Stanford, GrandHyattHotel
04.1999 - 03.2004
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High Diploma -
Hotel Institute Montreux
06.1995
Skills
- Marketing
Microsoft Word
Excel
PowerPoint
- Business Analysis
- Business Development
- Operations Management
Timeline
Project Director
ASA Financial Holdings Limited
10.2019 - 02.2023
Assistant Manager,Supervisor
Pizza Express, Disney Hotel ,HK Cricket Club
06.2016 - 10.2019
Founder Partner,Project Manager,Associate Director
Kingdom Capital, Great Union Real Estate,HatTong
05.2012 - 03.2016
Founder Partner & Manager, Business Development
Capital Growth Management Limited
01.2009 - 07.2012
Supervisor and Waiter
Harbour Plaza ,Grand Stanford, GrandHyattHotel
04.1999 - 03.2004
Chief Operating Officer & Marketing Sales Director
Wealthy Source Company (Catering Group)
3 2023 - Current
High Diploma -
Hotel Institute Montreux
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