CHRISTOPHER PALAPO
Systems Administrator Sr.
Taytay
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Systems Administrator, Team Lead
Stefanini Philippines
Pasay City
06.2023 - Current
- Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Attended meetings to deliver status reports to key stakeholders.
- Mentored employees and offered constructive feedback for performance improvement.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
Systems Administrator Sr.
Stefanini Phillipines
- Optimized system performance with regular audits, updates, and patch installations.
- Ensured consistently high levels of system availability through diligent monitoring and troubleshooting efforts.
- Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
- Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
- Reduced downtime for users through proactive monitoring and maintenance of the Active Directory environment.
- Enhanced network security by implementing a multi-layered approach to Active Directory administration.
- Managed OneDrive for Business configuration, safeguarding against unauthorized access while promoting easy file sharing among employees.
- Optimized the email system by configuring Exchange Online settings, ensuring smooth email communication across the organization.
- Ensured data security by setting up proper access controls, permissions, and policies for all users.
- Collaborated with IT teams to integrate Office 365 applications into existing infrastructure seamlessly.
- Assisted in company-wide migration to Office 365, minimizing disruptions and maintaining productivity during transition.
- Developed custom scripts using PowerShell to automate repetitive tasks within the Office 365 environment.
Systems Administrator II
Stefanini Phillipines
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Developed custom scripts using PowerShell to automate repetitive tasks within the Office 365 environment.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Systems Administrator I
Stefanini Phillipines
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Technical Support Representative
Stream Global Services
11.2011 - 07.2012
- Provides Level 2 support for Quick books application
Technical Support Representative
Sutherland Global Services
08.2009 - 11.2011
- Escalation Agent for Windows XP, Vista, and 7 General Assistance
- Level 1 Agent for Windows 7 Set-up and Windows XP, Vista and 7 General Assistance
- Customer Service Representative eBayUK Top Buyers
- PayPal General Support (skill set 2)
Technical Support Representative
Teleperformance
- 08.2009
- Big Pond (Telstra)
- Verizon ADSL
- SanDisk
Technical Support Representative
HTMT
10.2005 - 04.2006
- Sony (Portable Mobile Audio)
IT Staff
Sta. Lucia East Grand Mall
03.2005 - 09.2005
- Troubleshoot IBM 4650, IBM 4650 back end support
- PC Hardware troubleshooting and Software Installation
Education
Bachelor of Science in Computer Science -
ICCT Colleges
Cainta, Rizal 06.2000 - 07.2004
Skills
Windows Server Administration
Active Directory Management
Active Directory Migration
Password Policy Enforcement
AD Replication Monitoring
Group Policy Objects Administration
DHCP Failover
Certificate Services Administration
Identity and Access Management
Office 365 troubleshooting
Exchange Online administration
Security and Compliance management
Office 365 auditing
Hybrid configuration management
Email migration expertise
Office 365 licensing management
Certification
Microsoft Certified Solutions Associate (MCSA)
Training
Nexus Info. Tech. Training Center
Room 1611 16th floor AIC Burgundy Empire Tower Ortigas Center
MCSA Windows 2012R2
Accomplishments
- Stefanini Director's Club Awardee - Top Performer of the Quarter - Systems Administrator - May 2023
- TOP UK BSR Voice Teammate for the month of September 2012
References
References will be furnish upon request
Timeline
Systems Administrator, Team Lead
Stefanini Philippines
06.2023 - Current
Microsoft Certified Solutions Associate (MCSA)
08-2020
Microsoft Certified Professional
06-2018
Technical Support Representative
Stream Global Services
11.2011 - 07.2012
Technical Support Representative
Sutherland Global Services
08.2009 - 11.2011
Technical Support Representative
HTMT
10.2005 - 04.2006
IT Staff
Sta. Lucia East Grand Mall
03.2005 - 09.2005
Bachelor of Science in Computer Science -
ICCT Colleges
06.2000 - 07.2004
Systems Administrator Sr.
Stefanini Phillipines
Systems Administrator II
Stefanini Phillipines
Systems Administrator I
Stefanini Phillipines
Technical Support Representative
Teleperformance
- 08.2009
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