CHRISTINE ROANNE JASMIN
Onboarding Consultant
Cabuyao
Summary
With 10 years of customer service experience across various industries, I have developed a comprehensive skill set highly relevant to my current role. My experience has involved handling diverse customers profiles and resolving a wide array of issues, giving me a versatile approach o managing client concerns. Having worked with customers with various sector, I have adapted various business models and service approach, allowing me to provide tailored solutions in any environment.
Overview
11
11
years of professional experience
Work History
Onboarding Consultant
Cognizant Technology Solutions
03.2022 - Current
Software as Service (Saas)
Project Management, Client Onboarding, Implementation Specialist
Patient Care Coordinator/Customer Service Representative
Optum Global Solutions
10.2020 - 09.2021
- Trained for USA Based Healthcare Account
- Specialty Pharmacy
Adoption Coordinator/Virtual Assistant
CARA Welfare Philippines
07.2020 - 10.2020
- Coordinated adoption processes to ensure timely placements of animals in loving homes.
- Developed and maintained relationships with prospective adopters to assess suitability.
- Facilitated adoption events, increasing community engagement and awareness of animal welfare.
Customer Service Associate - Senior Agent
iQor
12.2018 - 03.2019
- Trained for USA Based Telco Account
Customer Service Associate
Teletech
08.2018 - 11.2018
- Trained for USA Based Food Delivery– Inbound Calls, Chat and Email Support
Data Encoder
STE Shuttle Service Corp.
05.2018 - 07.2018
- Implemented quality control measures to ensure consistency in data entry tasks.
- Facilitated smooth payroll processing by accurately entering employee hours, deductions, and benefits information into payroll system.
Cashier/Merchandizing Assistant
Pandayan Bookshop
01.2018 - 04.2018
- Assisted customers in locating books and provided product recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Handled cash management and balanced registers at end of shifts.
- Implemented inventory tracking measures to reduce stock discrepancies.
Senior Customer Service Associate
Convergys
10.2015 - 09.2017
- Trained for USA Based Healthcare Account
- Medical and Dental Benefits, Eligibility and Claims
- Retail Pharmacy
- Home Delivery Pharmacy
Education
Bachelor of Arts - Psychology
Trimex Colleges
Biñan01-2024
Bachelor of Arts - English
Arellano University
Manila01-2017
Bachelor of Science - Customs Administration
PMI Colleges
Manila01-2015
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Cabuyao National High School
01-2013
Skills
Computer Literate (Microsoft Word, Excel and PowerPoint)
Great Communication skills
Affiliations
- PMI Colleges Student Assistant Research and Continuing Education Department 2013 – 2015
- Trimex Colleges Student Assistant Guidance and Counseling Office/Psychology Department 2019 –2020
- Trimex Colleges Treasurer Psychology Society 2019 – 2020
Timeline
Onboarding Consultant
Cognizant Technology Solutions
03.2022 - Current
Patient Care Coordinator/Customer Service Representative
Optum Global Solutions
10.2020 - 09.2021
Adoption Coordinator/Virtual Assistant
CARA Welfare Philippines
07.2020 - 10.2020
Customer Service Associate - Senior Agent
iQor
12.2018 - 03.2019
Customer Service Associate
Teletech
08.2018 - 11.2018
Data Encoder
STE Shuttle Service Corp.
05.2018 - 07.2018
Cashier/Merchandizing Assistant
Pandayan Bookshop
01.2018 - 04.2018
Senior Customer Service Associate
Convergys
10.2015 - 09.2017
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Cabuyao National High School
Bachelor of Science - Customs Administration
PMI Colleges
Bachelor of Arts - English
Arellano University
Bachelor of Arts - Psychology
Trimex Colleges