CHRISTINE MAY B. SALAAN
MARILAO
Summary
A dedicated and highly flexible customer service professional, experienced in providing world class customer experiences. Demonstrates strong analytical, efficient problem resolution skills and maintaining high standard of client satisfaction. Focused on teamwork and achieving results, adaptable to changing needs, and skilled in communication and conflict resolution.
Overview
10
10
years of professional experience
Work History
Client Care Representative
SUN LIFE GLOBAL SOLUTIONS
09.2019 - Current
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive and world class experiences.
- Adapted quickly to changing circumstances or updated processes while remaining focused on providing excellent service.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
Customer Service Representative
Amazon Operations Services Philippines, Inc.
01.2019 - 06.2019
- Assisted customers in navigating company website and placing online orders, improving overall user experience through phone and chat.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Reservation Specialist
Concentrix
01.2018 - 12.2018
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
Customer Care Representative
The Results Companies
09.2016 - 01.2018
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Grade School Teacher
Cedar School of Arts and Technology
05.2015 - 04.2016
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
Education
Bachelor of Elementary Education -
SOUTHERN CHRISTIAN COLLEGE
MIDSAYAP, COTABATO03-2015
Skills
- Customer service excellence
- Proficient with Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
- Problem-solving skills
- Adaptable and flexible
- Collaborative
- Attention to detail
- Effective interpersonal communication skills
Accomplishments
Licensed Professional Teacher
May 2016
Timeline
Client Care Representative
SUN LIFE GLOBAL SOLUTIONS
09.2019 - Current
Customer Service Representative
Amazon Operations Services Philippines, Inc.
01.2019 - 06.2019
Reservation Specialist
Concentrix
01.2018 - 12.2018
Customer Care Representative
The Results Companies
09.2016 - 01.2018
Grade School Teacher
Cedar School of Arts and Technology
05.2015 - 04.2016
Bachelor of Elementary Education -
SOUTHERN CHRISTIAN COLLEGE
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