Christine Joy Sac
Business Operations Analyst - Hiring Manager
Philippines,Bulacan
Summary
Tireless Business Operations Analyst talented at eking out every ounce of potential in both human resources and material assets. Finds and eliminates wasteful practices and harmful techniques. Proven creator of operational enhancement plans suited to reducing costs and increasing throughput while increasing employee morale. Effective at customizing recruitment strategies to meet different needs. Proficient in measuring success, documenting actions, and reporting on progress in closing workforce gaps. Achievements include centralizing recruitment operations, improving applicant tracking, and reducing processing times. Complex problem-solver with a superior work ethic and excellent organizational abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Business Operations Analyst/Hiring Manager
JP Morgan Chase
Taguig, Philippines
08.2022 - Current
- Created standardized statistical models for use in enhancing and streamlining reporting processes.
- Participated in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Partnered with HR team to outline and define position requirements in accordance with company needs.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Distributed employee engagement surveys to identify areas of improvement.
Team Manager
JP Morgan Chase
Taguig, Philippines
10.2016 - 08.2022
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on a monthly basis and coached and trained 15 to 18 team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Implemented training programs to maximise team member development and potential.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dispute and Fraud Analyst
JP Morgan Chase
Taguig, Philippines
10.2009 - 10.2016
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Worked with third-party vendors to access and analyze data and systems.
- Evaluated customer data to identify and prevent fraudulent activities.
Reservations Agent - US Airways
Advanced Contact Solutions
Makati, Philippines
01.2006 - 08.2009
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained awareness of types of rooms available in different resort locations.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Bachelor Of Science - Management Accounting
University of The East
Philippines 06.1997 - 10.2002
Skills
MS Office
Flexible and Adaptable
Planning and Coordination
Interpersonal Communication
Analytical and Critical Thinking
Problem-Solving
Teamwork and Collaboration
Excellent Communication
Cultural Awareness
Timeline
Business Operations Analyst/Hiring Manager
JP Morgan Chase
08.2022 - Current
Team Manager
JP Morgan Chase
10.2016 - 08.2022
Dispute and Fraud Analyst
JP Morgan Chase
10.2009 - 10.2016
Reservations Agent - US Airways
Advanced Contact Solutions
01.2006 - 08.2009
Bachelor Of Science - Management Accounting
University of The East
06.1997 - 10.2002