Christina Ho Cheuk Lam
Summary
Committed to observing people's needs, solving their problems truehearted and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive and fast-paced environments. Dedicated to building and maintaining relationships with people from diverse cultures and careers
Overview
5
5
years of professional experience
7
7
Certifications
Work History
Customer Service Officer
HSBC (Regal Airport Hotel Premier Centre)
12.2023 - Current
- Responsible for counter services, receptionists work and potential client referrals
Licensed Salesperson
Centaline Property Limited (Discovery Bay and Outlying Islands District)
10.2023 - 11.2022
- Individual over $300K commission and 0.7% market share, which sold 1.5 flats and rented out 14 cases
- Strive for sole agent and appointed 10 sole agent cases
- Responsible for driving golf cart, market promotions and properties advertisements
- Provide household supports for landlords, tenants and vendors
Marketing Officer
BUBUFDS SOLUTION
01.2023 - 10.2022
- Organize and attend marketing activities or events to raise brand awareness
- Design and launch advertising and promotional campaigns for bug products and services
- Conduct market research and identify opportunities for promotion and business growth
Part Time Customer Service Officer
Hong Kong Telecom Limited (Consuming Voucher Scheme from Government)
12.2022 - 02.2022
- Responsible for replying email, phone call-in (185000) and outbound call.
- Data entry and template maker
Part Time Barista
Starbucks Coffee Company
12.2021 - 06.2020
- Dedicated to promoting coffee culture
- Receive over $20K turnover and match high-quality beverages and food products consistently
- Maintain a cozy, powerful team spirit and dedication to duty working environment
Financial Planner- Insurance Agent
AIA Limited Company
08.2021 - 12.2019
- Connect different agents and managers before regular meetings and team reviews
- Regular training for professional insurance knowledge, customer service and negotiation skill
- Organize activities for Corporate Social Responsibility
Part Time Shop Assistant
ICHIRAN Hong Kong Limited
11.2021 - 08.2019
- Dedicated to provide Japanese passionate culture
- Maintain clean and tidy working environment, including kitchen and washroom
Executive Assistant
Centaline Property Limited
07.2019 - 04.2019
- Assist in data research and analysis, documents and business proposal
- Facilitate market promotions and properties advertisement
- Provide clerical support for agents and clients
Education
Bachelor of Arts - International Business Communication With Chinese
University of Central Lancashire
City University Of Hong Kong 04.2001 -
High School Diploma -
Tung Chung Catholic School
04.2001 -
Skills
Sales strategy development
Certification
Certificate in Bridal Make Up and Hair Styling (QF Level 3)
Hobbies
- driving
- video editing
- cooking
- dancing
- sewing
Timeline
Customer Service Officer
HSBC (Regal Airport Hotel Premier Centre)
12.2023 - Current
Estate agent's License (from Estate Agents Authority)
11-2023
Licensed Salesperson
Centaline Property Limited (Discovery Bay and Outlying Islands District)
10.2023 - 11.2022
Marketing Officer
BUBUFDS SOLUTION
01.2023 - 10.2022
Part Time Customer Service Officer
Hong Kong Telecom Limited (Consuming Voucher Scheme from Government)
12.2022 - 02.2022
Salesperson's License (from Estate Agents Authority)
09-2022
Part Time Barista
Starbucks Coffee Company
12.2021 - 06.2020
Part Time Shop Assistant
ICHIRAN Hong Kong Limited
11.2021 - 08.2019
Financial Planner- Insurance Agent
AIA Limited Company
08.2021 - 12.2019
Emergency Care & Safety Institute Certificate
06-2021
Mental Health First Aid Certificate
11-2020
Distinction in Level 3 Award in Bridal Hairstyling & Merit in Level 2 Certificate in Bridal Make-up
03-2020
Insurance Intermediaries Qualifying Examination (IIQE) Paper 1: Principles & Practice of Insurance & Paper 3: Long Term Insurance
11-2019
Executive Assistant
Centaline Property Limited
07.2019 - 04.2019
Certificate in Bridal Make Up and Hair Styling (QF Level 3)
06-2019
Bachelor of Arts - International Business Communication With Chinese
University of Central Lancashire
04.2001 -
High School Diploma -
Tung Chung Catholic School
04.2001 -
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