Chris Poon
Senior Associate
Summary
An experienced property (including parking lot/car park & project management with several years of working experience in certain consultancy firms and three years of site management experience. Being knowledgeable in construction documentation works such as structural drawings, architectural plans, Excel & PowerPoint preparation, tender & contract documents, sub-contracts and procurement. Also having good communication skills in providing engineering and project management for the support to clients as well. Being participated in working as a team player or independently under pressure with minimum supervision; ability to work on different projects simultaneously with high level of accuracy.
Overview
8
8
years of professional experience
10
10
Certifications
Work History
Marketing Specialist
Aristo Global Group
Tsim Sha Tsui
02.2015 - 08.2019
- Managed Social Media platform (Facebook) and grew fan base significantly within a year through executing marketing campaigns, content marketing from a print ad to digital, including mini-site, display, search and e-mail direct marketing into the website
- Worked with a retail sales team to provide a procurement strategy for the re-engineering of client’s Advertising and Media spend on core agencies, through saving levers such as target pricing, channel shift, vendor consolidation
- Leveraged on partnership and collaborations to acquire potential customers
- Responded to communication and marketing strategy during the campus recruiting and hosted on-site management
- Explored new business in both print ad and online media (website banners) for a chrono24 magazine by networking and sales pitch
Customer Service Officer
Top Express Enterprise Group Limited
10.2019 - 09.2020
- Handling 120+ calls daily, with duties including signing up new customer data, presenting relevant network/internet/broadband installation, maintenance, movement, and canceling services - Dispatching CPE code (customer-premises equipment), cooperating with both in-house customer service department, network operation center, engineering department broadband enterprise
- Filling in, analyzing daily statistics both sales and pre-sales invoices into the Excel File as of DP boxes and customers' using service figure
- Collecting figures systematically by sorting out the houses from the villages
- Investigating, identifying customer complaints, reporting civil conditions to on-site civil engineers
- Site-working, suggesting a new tactic to persuade canceling customers to stay with the broadband, resulting in a 5% decrease in cancellations
- Trained two new employees in how to use iPad, entering customer data and organizing customer interaction logs
Senior Customer Service Executive
Cushman & Wakefield
Tin Hau
09.2020 - 02.2022
- Most generally, Customer Service cover four key workplace aspects:
- People: Ensuring both tenants and walk-in customers are properly accommodated in a workplace that supports their needs and expectations
- Assets and technology: Monitoring and managing the major assets and technologies (POS system) within the workplace to ensure maximum return on investment
- Building and landscaping: Ensuring the building is maintained, improved, and managed, and that vendor partnerships are managed
- Processes: Setting up and improving processes that facilitate everyday operations from maintenance requests to room reservations.
Assistant Property Officer
Jones Lang LaSalle
HKSAR
02.2022 - Current
- Execute the management of building security tasks & manage emergency situations
- Monitor and improve the conditions of cleanliness of a building
- Carry out improvement and enhancement plans of a building & assist to manage the building's repair and maintenance work
- Arrange pre-management work, take-over and hand-over work of a building or a flat, and follow-up on reinstatement work
- Assist in handling the jurisdictions in relation to property management cases in order to handle legal matters
Education
Bachelor Degree of Business Studies - Marketing Management
University College Dublin
High School Diploma - Marketing Management/Advertising in Marketing
Hong Kong Management Association
Skills
Adobe Illustrator (Photoshop)
undefinedCertification
Park Aura, Tin Hau
Timeline
Assistant Property Officer
Jones Lang LaSalle
02.2022 - Current
Senior Customer Service Executive
Cushman & Wakefield
09.2020 - 02.2022
Customer Service Officer
Top Express Enterprise Group Limited
10.2019 - 09.2020
Marketing Specialist
Aristo Global Group
02.2015 - 08.2019
Bachelor Degree of Business Studies - Marketing Management
University College Dublin
High School Diploma - Marketing Management/Advertising in Marketing
Hong Kong Management Association
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