Chris YUN
Professional Hotelier
HONG KONG
Summary
Seasoned hospitality management professional with a proven record in hotel/apartment operations, enhancing guest satisfaction, cost control, and improving operational efficiency. Expert in rooms operations, renovation, pre-opening, laundry, and training. Eager to leverage skills to drive success in the next role. Excels under tight deadlines while anticipating potential problems by proactively streamlining processes.
Overview
17
17
years of professional experience
Work History
Director of Housekeeping
Nina Hospitality Group, Nina Hotel TWW
06.2024 - Current
- Managed a team of 210+ hospitality staff, achieving a 5% payroll saving by implementing a new training program focused on room productivity.
- Reduced staff turnover by 10% through the introduction of a new employee engagement program, improving team morale and productivity.
- Negotiated with two outsourced vendors, resulting in a 5% reduction in P&L per month by optimizing room cleaning costs.
- Implemented processes that increased cleaning efficiency, resulting in $900,000 savings annually.
- Served as stay-in house manager for all emergency crisis responses.
- Replaced canned water with water dispenser machines, saving $300,000 in guest supplies monthly.
- Implemented a preventive maintenance program for all guestrooms.
- Reviewed and implemented new service standards to establish benchmarks for customer satisfaction.
Director of Housekeeping
Artyzen Hospitality Group, Artyzen Grand Lapa
12.2021 - 06.2024
- Managed a team of 100+ hospitality staff, achieving a 3% payroll saving by focusing training programs on room productivity.
- Achieved a 12% reduction in staff turnover through an employee engagement program.
- Negotiated a new contract for two hotel laundry services, leading to a 4% increase in overall revenue.
- Spearheaded the rebranding program including service standard updates, uniform, and new collateral design.
- Completed Forbes service standard training and received awards for excellence.
- Managed landscaping, sport, and leisure areas, maintaining a high standard.
- Supported pre-opening projects for Artyzen Shanghai, Singapore, and Hengqin Zhuhai.
Director of Housekeeping
ACCOR Hotel, The Silveri and Novotel Citygate
04.2017 - 11.2021
- Led a team of 90+ staff, achieving a 3% payroll saving through room productivity-focused training.
- Reduced staff turnover from 35% to 8% with a new employee engagement initiative.
- Improved GSS scores from 85 to 92 and staff satisfaction from 88 to 93.
- Conducted internal audits improving kitchen standards from 66% to 85% and accommodation from 90% to 94%.
- Maintained hygiene and safety standards during COVID as Hygiene Manager.
Rooms Division Consultant
Hong Kong Golf and Tennis Academy
02.2017 - 04.2017
- Oversaw a team of 120 outsourcing and landscape staff for a 3-month contract.
- Review and maintained 820,000 sq ft of landscape and golf areas.
- Provided luxury standard training for butler services.
- Implemented new pest control systems for outdoor areas.
- Developed safety protocols resulting in zero job-site injuries.
Housekeeping Manager
Swire Hotel Group, Swire Hotel Headland
03.2009 - 02.2017
- Managed 210+ staff achieving a 5% payroll saving through enhanced room productivity training.
- Reduced staff turnover by 10% via a tailored employee engagement program.
- Coordinated with Cathay Pacific for leisure activities.
- Maintained diverse complex facilities while ensuring cost-saving measures.
- Executed a 501-room renovation program, establishing new service standards.
Education
BA (Hons) - Hospitality and Tourism Management
The University of Birmingham
01.2012
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International Executive Housekeeper Association
01.2012
TTT
Hong Kong management association
01.2010
Hygiene control
Hong Kong Quality Assurance Agency
01.2010
Skills
Training and facilitation
Customer service
Team management
Vendor relationship and contract negotiation
Project management – hotel renovation / pre-opening
Analytical skills
Timeline
Director of Housekeeping
Nina Hospitality Group, Nina Hotel TWW
06.2024 - Current
Director of Housekeeping
Artyzen Hospitality Group, Artyzen Grand Lapa
12.2021 - 06.2024
Director of Housekeeping
ACCOR Hotel, The Silveri and Novotel Citygate
04.2017 - 11.2021
Rooms Division Consultant
Hong Kong Golf and Tennis Academy
02.2017 - 04.2017
Housekeeping Manager
Swire Hotel Group, Swire Hotel Headland
03.2009 - 02.2017
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International Executive Housekeeper Association
TTT
Hong Kong management association
Hygiene control
Hong Kong Quality Assurance Agency
BA (Hons) - Hospitality and Tourism Management
The University of Birmingham