Choy Yuen Tung Nicole
Officer, Policy Policy Administration
Tsz Wan Shan,KWT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Policy Administration Officer
Manulife Hong Kong
06.2024 - Current
- Process policy changes for individual insurance policies in accordance with company guidelines and regulatory requirements, within the specified turnaround time.
- Support system enhancements to continuously improve policy service quality and efficiency.
- Collaborated with cross-functional teams such as underwriting, claims, HNW team to ensure seamless service delivery to clients.
- Developed training materials where necessary as instructed.
- Assist line manager to prepare regular reports and communication for internal/ external parties.
- Assist in any ad-hoc tasks or duties as assigned.
Manufacturing Supervisor Trainee
Swire Coca-Cola HK
10.2023 - 05.2024
- Oversaw production schedules and ensured timely completion of manufacturing tasks to meet operational goals and maintain efficiency.
- Coordinated daily activities of the production team, fostering collaboration and adherence to safety protocols while enhancing workflow.
- Conducted root cause analysis on production issues, identifying solutions that prevented future recurrence of similar problems.
- Collaborated with cross-functional teams to achieve production goals and optimize workflow.
- Supervised a team of skilled workers, providing guidance, training, and performance evaluation for continuous improvement.
Quality Control Assistant
Hung’s Management Services
09.2022 - 07.2023
- Conducted thorough inspections of products to ensure compliance with quality standards, enhancing overall product reliability.
- Utilized various testing tools and equipment to perform quality assessments, contributing to the continuous improvement of operational efficiency.
- Collaborated with team members to maintain accurate documentation of quality control measures and results, supporting regulatory compliance.
- Assist in as hoc tasks assigned by the supervisor
Senior Tutor
Skymark One Educational Centre
09.2016 - 09.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Fostered safe and inclusive classroom environment where all students felt valued and able to contribute.
- Collaborated with parents to provide feedback on student performance, strengthening home-school connections and promoting a shared commitment to education.
- Developed teaching materials such as handouts, study guides and quizzes
- Mentored junior tutors, fostering a collaborative environment that strengthened team performance and instructional quality.
Education
Master of Science - Food Industry: Management And Marketing
The University of Hong Kong
08.2023
Bachelor of Science - Food Science And Safety
Technological And Higher Education Institute of Hong Kong (Thei)
04.2001 -
Skills
Policy processing
Current salary
HKD$22,600 with 1.5 to 2 months bonus
Timeline
Policy Administration Officer
Manulife Hong Kong
06.2024 - Current
Manufacturing Supervisor Trainee
Swire Coca-Cola HK
10.2023 - 05.2024
Quality Control Assistant
Hung’s Management Services
09.2022 - 07.2023
Senior Tutor
Skymark One Educational Centre
09.2016 - 09.2023
Bachelor of Science - Food Science And Safety
Technological And Higher Education Institute of Hong Kong (Thei)
04.2001 -
Master of Science - Food Industry: Management And Marketing
The University of Hong Kong