Cho Yi Joey Lau

• Manage Customer Expectations: Ensure customer satisfaction and alignment with project goals.
• Facilitate Collaboration: Promote cross-departmental teamwork to streamline processes.
• Conduct Kick-off Meetings: Lead initial meetings and document the agreed scope of work in Project Charters.
• Lead Project Teams: Drive teams to deliver project milestones and deliverables on time.
• Oversee Implementation: Supervise technical and operational implementation to enhance project efficiency

Key Clients Managed:
Zooplus, DKB, Targus, Sainsbury's Argos, Casa/Matrix Ideas, TEDi, SEIYU, Norma, Cricut, World Centric, Costco TW, Kimberly Clark, Decathlon, Mabe, Regatta, ACCO EU, Montgar, Costco AU, Under Armour.Oversee customer expectations and engage with various departments to ensure a seamless onboarding experience

• Organize and lead kick-off meetings while documenting the agreed-upon scope of work in the Project Documents
• Guide the project team to ensure that project deliverables are completed on time
• Monitor the technical and operational implementation processes to ensure a smooth project execution and stabilization
• Managed customer: Zooplus, DKB, Targus, Sainsbury's
• Argos, Casa/ Matrix Ideas, TEDi, SEIYU, Norma, Cricut, World
• Centric, TEDi, Costco TW, Kimberly Clark, Decathlon, Mabe
• Regatta, ACCO EU, Montgar, Costco AU, Under Armour -Serve as the regional control tower for key account customers, overseeing and managing performance at both origin and destination points
• Conduct problem-solving and data analysis to address challenges and optimize operations
• Ensure operational excellence while maintaining compliance with Service Level Agreements (SLAs) and Key
• Performance Indicators (KPIs)
• Managed customer: adidas, ACCO, Power System
• Downeast, Costco JP, Costco UK, Sainsbury's Argos, esprit air freight, Cooper Lighting, Jobar & OSJ
• Supported customer: Spectrum Brand, ALDI, NEXT

• Served as the regional control tower for key account customers, overseeing performance at both origin and destination locations.
• Conducted data analysis and problem-solving initiatives to drive operational efficiency.
• Ensured adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain operational excellence.

Key Clients Managed:
adidas, ACCO, Power System, Downeast, Costco JP, Costco UK, Sainsbury's Argos.
Supported Clients:
Spectrum Brand, ALDI, NEXT.

Managed key account services for adidas, including:

• Supplier and carrier bookings: Coordinated logistics to ensure timely shipments.
• Scheduling and consolidation planning: Optimized shipping schedules for efficiency.
• Export customs declarations: Ensured compliance with regulations.
• Documentation management: Handled all necessary paperwork for smooth operations.
• Overseas communication: Maintained effective communication with international partners to facilitate operations.

Intra-Asia & All-China Trade Specialist

• Managed full set of export documentation and operations.
• Provided exceptional customer service and support for trade activities.
• Conducted customs declarations and ensured compliance.
• Coordinated price checks with shipping lines to optimize costs.
• Served as backup for Europe and South America trade operations.