CHOW JEFFREY CHEUK HEI
IT Support
Hong Kong
Summary
Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication, and security protocols.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Engineer
ASL
04.2024 - Current
- Perform daily routine check on All conference room's devices ( MS Teams from Logitech)
- Firmware Update in schedule every 1 month
- Troubleshooting in incident reported by user
IT Technician (Contract)
Service One( China Construction Bank )
01.2024 - 04.2024
- Installed and configured new equipment according to manufacturer specifications and industry standards
- Performed repairs on equipment using hand and power tools
CUSTOMER CARE OFFICER
TDCX ( HSBC )
09.2022 - 09.2023
- Answered calls, responded to emails.
- Handled customer complaints with empathy and composure
SALES/CUSTOMERS SERVICE
GREEN PARTY
01.2019 - 09.2022
- Monitored customer feedback and identified trends that led to the development of new products and services
- Generated weekly reports on customer service metrics, such as average response times, customer satisfaction ratings, and customer inquiries
Education
Higher Diploma of Theme Park And Theatre Creative -
HKDI
Hong Kong 09.2019 - 06.2023
Skills
Customer Support
Telephone and email etiquette
Technical Support
Problem-Solving
Problem-solving abilities
Timeline
Customer Engineer
ASL
04.2024 - Current
IT Technician (Contract)
Service One( China Construction Bank )
01.2024 - 04.2024
CUSTOMER CARE OFFICER
TDCX ( HSBC )
09.2022 - 09.2023
Higher Diploma of Theme Park And Theatre Creative -
HKDI
09.2019 - 06.2023
SALES/CUSTOMERS SERVICE
GREEN PARTY
01.2019 - 09.2022
Similar Profiles
Imam NazhaevImam Nazhaev
Construction Worker at ASLConstruction Worker at ASL
Kanyinsola OdelanaKanyinsola Odelana
Production Operative at ASLProduction Operative at ASL
SOHAIL MDSOHAIL MD
Contract Engineer (Failure Analysis Facility) at DRDO / ASL / R&QContract Engineer (Failure Analysis Facility) at DRDO / ASL / R&Q