Chow Chung Ling
Emma
Tsuen Wan
Summary
Highly efficient clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Restaurant Waiter
Yakiniku Like!
01.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Clerk
Hong Kong Soldercoat Co., Limted
Fo Tan, Sha Tin
09.2023 - 10.2024
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Shop Assistant
GU HK
01.2023 - 06.2023
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Greeted customers entering store and offered assistance with requirements.
Shop Assistant
Arome Bakery
01.2022 - 05.2022
- Reduced wait times by efficiently processing transactions at the cash register.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Education
Bachelor of Arts - Chinese
Hong Kong Metropolitan University
Ho Man Tin, Hong Kong 01.2021 - 08.2024
Associate of Arts - Applied Chinese Studies
City University of Hong Kong
Kowloon Tong, Hong Kong 09.2018 - 01.2020
GED -
Lions College
Kwai Fong 09.2012 - 08.2018
Skills
Service quality
File maintenance
Customer satisfaction
Customer service
Administrative support
Timeline
Clerk
Hong Kong Soldercoat Co., Limted
09.2023 - 10.2024
Restaurant Waiter
Yakiniku Like!
01.2023 - Current
Shop Assistant
GU HK
01.2023 - 06.2023
Shop Assistant
Arome Bakery
01.2022 - 05.2022
Bachelor of Arts - Chinese
Hong Kong Metropolitan University
01.2021 - 08.2024
Associate of Arts - Applied Chinese Studies
City University of Hong Kong
09.2018 - 01.2020
GED -
Lions College
09.2012 - 08.2018
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