CHI WA SHUM
General Banking Officer
HONG KONG,Sai Wan Ho
Summary
I am a considerate and thoughtful person, will solve daily problems by thinking in different angles and try to understand other sides of people. If I encounter some troubles or disputes, will always find different ways to solve the problem. Empathy is my life perspective.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work History
Universal Banker
HSBC
07.2022 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
Customer Officer
HSBC Customer officer
06.2021 - 06.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Assistant Customer Service Officer
Bravo Transport Services Limited: New World First Bus and Citybus
11.2020 - 05.2021
- Drove operational improvements which resulted in savings and improved profit margins.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Club House Assistant
City Professional Management
08.2020 - 10.2020
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
- Offered product samples, answered questions and helped customers find items.
- Provided attentive service and proactively assessed guest needs.
- Set up advertising signs and displays on shelves, counters and tables.
Part-time Branch Service Assistant
The Hong Kong Jockey Club Part-time branch service assistant
06.2019 - 06.2020
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Reviewed new promotions and monitored price changes.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Customer Service Officer Trainee
Link Stanley Plaza
12.2016 - 12.2017
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of Social Sciences (Honours) - Integrated Communication Management
Hong Kong Baptist University
09.2018 - 07.2020
Higher Diploma - Public Relations & Media Busines
Hong Kong Institute of Vocational Education
LWL Campus 09.2016 - 07.2018
High School Diploma -
Henrietta Secondary School (F.1 – F.6)
09.2010 - 07.2016
Skills
Cantonese
English
Mandarin
MS Word, Excel, PowerPoint, Adobe Illustrator
English typing (25-30 wpm)
Chinese typing (15-20 wpm)
Event planning, Management
Leadership skills:Grouping, communication skills, good assistance
Financial advice
Cash Handling
Sales proficiency
Teller experience
Self-motivated nature
Extra-Curricular Activities
2018 – 2020
President of Integrated Communication Management Society, University Discipline Societies
2016 – 2018
Civic Education Officer, Internet Vice President of Wofoo Leaders' Network
2013 – 2016
Prefect, Vice Head Prefect, Head Prefect in secondary school
2010 – 2018
Scout, Leader Scout, Venture Scout (School and Area Will)
Co-Curricular Achievement
- The HK Federation of Youth Group, Responsibility award, 15/12/2013
- Henrietta Secondary School, Writing Competition Champion, 26/10/2013
- Scout Association of Hong Kong, Northern District, Certificate of being Executive-Committee 2013-2016
- Henrietta Secondary School, Excellent Service Award, 04/07/2015
- Global Youth Leaders Academy 2016 HKFYG Leadership 21
- Hong Kong Baptist University Admission Scholarship for the Integrated Communication Management Programme 2018
- Reaching Out Award Scholarship 2018
- Students’ Union Outstanding Leadership Scholarship 2016
- Students’ Union Outstanding Leadership Scholarship 2017
Timeline
Universal Banker
HSBC
07.2022 - Current
Customer Officer
HSBC Customer officer
06.2021 - 06.2022
Assistant Customer Service Officer
Bravo Transport Services Limited: New World First Bus and Citybus
11.2020 - 05.2021
Club House Assistant
City Professional Management
08.2020 - 10.2020
Part-time Branch Service Assistant
The Hong Kong Jockey Club Part-time branch service assistant
06.2019 - 06.2020
Bachelor of Social Sciences (Honours) - Integrated Communication Management
Hong Kong Baptist University
09.2018 - 07.2020
Customer Service Officer Trainee
Link Stanley Plaza
12.2016 - 12.2017
Higher Diploma - Public Relations & Media Busines
Hong Kong Institute of Vocational Education
09.2016 - 07.2018
High School Diploma -
Henrietta Secondary School (F.1 – F.6)
09.2010 - 07.2016