Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Co-Curricular Achievement
Timeline
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CHI WA SHUM

General Banking Officer
HONG KONG,Sai Wan Ho

Summary

I am a considerate and thoughtful person, will solve daily problems by thinking in different angles and try to understand other sides of people. If I encounter some troubles or disputes, will always find different ways to solve the problem. Empathy is my life perspective.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work History

Universal Banker

HSBC
07.2022 - Current
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.

Customer Officer

HSBC Customer officer
06.2021 - 06.2022
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.

Assistant Customer Service Officer

Bravo Transport Services Limited: New World First Bus and Citybus
11.2020 - 05.2021
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Club House Assistant

City Professional Management
08.2020 - 10.2020
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Monitored dining room inventory and replenished as necessary.
  • Offered product samples, answered questions and helped customers find items.
  • Provided attentive service and proactively assessed guest needs.
  • Set up advertising signs and displays on shelves, counters and tables.

Part-time Branch Service Assistant

The Hong Kong Jockey Club Part-time branch service assistant
06.2019 - 06.2020
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Reviewed new promotions and monitored price changes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Customer Service Officer Trainee

Link Stanley Plaza
12.2016 - 12.2017
  • Cross-trained and provided backup support for organizational leadership.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Recommended products to customers, thoroughly explaining details.

Education

Bachelor of Social Sciences (Honours) - Integrated Communication Management

Hong Kong Baptist University
09.2018 - 07.2020

Higher Diploma - Public Relations & Media Busines

Hong Kong Institute of Vocational Education
LWL Campus
09.2016 - 07.2018

High School Diploma -

Henrietta Secondary School (F.1 – F.6)
09.2010 - 07.2016

Skills

Cantonese

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Extra-Curricular Activities

2018 – 2020

President of Integrated Communication Management Society, University Discipline Societies

2016 – 2018

Civic Education Officer, Internet Vice President of Wofoo Leaders' Network

2013 – 2016

Prefect, Vice Head Prefect, Head Prefect in secondary school

2010 – 2018

Scout, Leader Scout, Venture Scout (School and Area Will)

Co-Curricular Achievement

  • The HK Federation of Youth Group, Responsibility award, 15/12/2013
  • Henrietta Secondary School, Writing Competition Champion, 26/10/2013
  • Scout Association of Hong Kong, Northern District, Certificate of being Executive-Committee 2013-2016
  • Henrietta Secondary School, Excellent Service Award, 04/07/2015
  • Global Youth Leaders Academy 2016 HKFYG Leadership 21
  • Hong Kong Baptist University Admission Scholarship for the Integrated Communication Management Programme 2018
  • Reaching Out Award Scholarship 2018
  • Students’ Union Outstanding Leadership Scholarship 2016
  • Students’ Union Outstanding Leadership Scholarship 2017

Timeline

Universal Banker

HSBC
07.2022 - Current

Customer Officer

HSBC Customer officer
06.2021 - 06.2022

Assistant Customer Service Officer

Bravo Transport Services Limited: New World First Bus and Citybus
11.2020 - 05.2021

Club House Assistant

City Professional Management
08.2020 - 10.2020

Part-time Branch Service Assistant

The Hong Kong Jockey Club Part-time branch service assistant
06.2019 - 06.2020

Bachelor of Social Sciences (Honours) - Integrated Communication Management

Hong Kong Baptist University
09.2018 - 07.2020

Customer Service Officer Trainee

Link Stanley Plaza
12.2016 - 12.2017

Higher Diploma - Public Relations & Media Busines

Hong Kong Institute of Vocational Education
09.2016 - 07.2018

High School Diploma -

Henrietta Secondary School (F.1 – F.6)
09.2010 - 07.2016

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CHI WA SHUMGeneral Banking Officer