Chit Hang Himson Li
Front Desk Supervisor
Room 605, Block C, Sui Wo Court, Shatin, NT, Hong Kong
Summary
Experienced Front Desk Supervisor at a busy hotel offering strong interpersonal skills. Organized with strong attention to guest needs. Dynamic team leader and consensus builder who leads by demonstrating outstanding guest services. Being friendly and polished brings proven experience in both international and local brand environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Front Desk Supervisor
Alva Hotel By Royal
04.2022 - Current
- Trained team members on new hotel services and products to support promotional efforts.
- Monitored front desk session so that questions could be promptly addressed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Communicate across department to ensure a smooth check-in process for customers upon arrival.
Co-founder and General Manager
JW Concept Limited
03.2018 - 02.2022
- Established foundational processes for business operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
- Cultivated company-wide culture of innovation and collaboration.
- Ensuring smooth operation on a day-to-day basis.
Senior Front Desk Officer
The Cityview Hong Kong
03.2017 - 03.2018
- Welcomed customers with friendly greeting, answered general questions.
- Assist customer to check-in / check-out with a prompt and professional manner.
Front Desk Officer
Novotel Citygate Hong Kong
09.2015 - 03.2017
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Entered and updated sensitive customer information during check-ins and room changes.
Education
Bachelor of Business - Hotel Management
Griffith University
Queensland Australia 04.2001 -
Higher Deploma - Tourism Management
School of Continuing And Professional Studies
Chinese University Of Hong Kong 04.2001 -
No Degree - A Levels
Stonyhurst College
United Kingdom 04.2001 -
Skills
Leadership Development
undefinedTimeline
Front Desk Supervisor
Alva Hotel By Royal
04.2022 - Current
Co-founder and General Manager
JW Concept Limited
03.2018 - 02.2022
Senior Front Desk Officer
The Cityview Hong Kong
03.2017 - 03.2018
Front Desk Officer
Novotel Citygate Hong Kong
09.2015 - 03.2017
Bachelor of Business - Hotel Management
Griffith University
04.2001 -
Higher Deploma - Tourism Management
School of Continuing And Professional Studies
04.2001 -
No Degree - A Levels
Stonyhurst College
04.2001 -
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