Chi On Edgar Liu
Implementation Specialist
Summary
Implementation Project Manager with 3 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Implementation Specialist
Givex Hong Kong Limited
07.2023 - 04.2024
- Collaborated closely with sales teams to ensure smooth hand-off of new projects from pre-sales to implementation stages.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
PMS Implementation Manager
Shiji Information Technology (Hong Kong) Limited.
08.2022 - 07.2023
- Researched and resolved barriers to successful system functionality, improving support and issue resolution
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Created implementation methodologies to control project costs and meet deadlines
- Resolved implementation and operation issues with product manufacturers
- Developed project plans identifying key issues, approaches and performance metrics
PMS Implementation Engineer
Shiji Information Technology (Hong Kong) Limited.
06.2021 - 07.2022
- PMS system (Cambridge) installation and configuration
- Provided training to users
- Provided system support
- Presented project information and status updates to customers and fielded concerns
- Inspected changes before client performed user acceptance testing
Front Desk Team Leader
Panda Hotel
01.2017 - 03.2021
- Resolved customer complaints in a timely and professional matter
- Used hotel resources to maximize guests’ satisfaction & optimize revenues
- Assisted duty manager in handling cases
- Promoted hotel services and facilities to guests at every opportunity
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
- Provided resources for training new employees and ongoing training for current staff
Front Desk Service Associate I
Panda Hotel
07.2015 - 12.2016
- Responded to customer service inquiries, both in-person and by telephone
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
Front Desk Service Associate II
Panda Hotel
03.2014 - 06.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Used PMS (Opera) to process reservations, check-ins and check-outs
Senior Waiter
Sushi One, Tsim Sha Tsui
09.2012 - 12.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Education
Certificate of Supervisory Management Course -
Vocational Training Council
Hong Kong 01.2016 - 07.2016
Certificate of up-selling course -
TSA Solutions
Hong Kong 01.2015 - 07.2015
Certificate of hotel front line service personnel course -
Hong Kong Travel And Tourism Training Centre
Hong Kong 01.2014 - 03.2014
Completed Secondary Education Majoring in Science -
AD&FD POHL Leung Sing Tak College
Hong Kong 09.2006 - 08.2012
Skills
Cambridge PMS
Opera PMS
MySQL
MS Office
Project management
Problem-SolvingTeamworkCritical thinkingLeadershipCommunication Skills
Timeline
Implementation Specialist
Givex Hong Kong Limited
07.2023 - 04.2024
PMS Implementation Manager
Shiji Information Technology (Hong Kong) Limited.
08.2022 - 07.2023
PMS Implementation Engineer
Shiji Information Technology (Hong Kong) Limited.
06.2021 - 07.2022
Front Desk Team Leader
Panda Hotel
01.2017 - 03.2021
Certificate of Supervisory Management Course -
Vocational Training Council
01.2016 - 07.2016
Front Desk Service Associate I
Panda Hotel
07.2015 - 12.2016
Certificate of up-selling course -
TSA Solutions
01.2015 - 07.2015
Front Desk Service Associate II
Panda Hotel
03.2014 - 06.2015
Certificate of hotel front line service personnel course -
Hong Kong Travel And Tourism Training Centre
01.2014 - 03.2014
Senior Waiter
Sushi One, Tsim Sha Tsui
09.2012 - 12.2013
Completed Secondary Education Majoring in Science -
AD&FD POHL Leung Sing Tak College
09.2006 - 08.2012