Chin Uen Yi WENDY

Offering blend of excellent interpersonal abilities and passion for client satisfaction, eager to learn and thrive in client-focused environment. Excelled in communication and problem-solving, demonstrating ability to understand and address client needs effectively. Seeking to leverage these transferrable skills to transit into new field of psychology and contribute meaningfully to the society.

18111 Mental Health Support Hotline (Feb - Jun 2025)

• Provided empathetic, round-the-clock support and counseling services to individuals in crisis, helping to de-escalate situations, referrals to appropriate services and promote mental well-being.
• Developed strong skills in active listening and crisis intervention, fostering a safe space for callers to express their feelings and concerns.
• Engaged in ongoing training to improve counseling techniques and participate in team discussions aimed at optimizing service delivery.

Heartline HK (Sep 2024 - Current)

• Provided peer-to-peer, non-judgmental counseling service during late-night hours via an online texting platform and hotline, ensuring timely assistance for adolescents in need.
• Addressed emotional issues among youth, facilitating early intervention and suicide prevention while promoting emotional wellbeing and awareness in campus.
• Gained valuable experience in active listening, crisis intervention, and mental health advocacy, enhancing communication and empathy skills.
• Mentored new volunteers, improving their counseling abilities through structured training sessions and roleplay exercises.

Counselorgwa Treehole Gwazi Volunteer (Jul - Sep 2024)

• Acquired essential skills in basic intervention techniques and self-help strategies, fostering a comprehensive understanding of various therapeutic approaches such as humanistic therapy, cognitive behavioral therapy, and acceptance and commitment therapy.
• Demonstrated keen observational skills by identifying and addressing the emotional states and needs of service users, replied appropriately using forms of words, providing assistance to those in need.

uBuddies Peer Counseling Network (2018-2021)

• Led a team of 50 to manage a counseling-focused Facebook page, providing peer support to students in Hong Kong by addressing their concerns and inquiries, ultimately assisting over 1,000 students in navigating their mental health challenges.
• Oversaw the execution of distinct service projects, including Art Workshop, Board Games gathering and campus booths, promoting mental health awareness and well-being among CUHK students.
• Developed strong interpersonal communication skills through active listening and empathetic engagement with peers, gained experience to enable effective mental health support and guidance in various situations.