Microsoft Word
Ching Lam Cheung
School Secretary
Kwun Tong
Summary
As a School Secretary specializing in school administration. I have around 2 years of experience in primary school. I have some extensive experience in administrative support and customer service learned at HKTA YYI Chan Lui Chung Tak Memorial School. Proven ability in document preparation and excellent communication skills, enhancing workflow efficiency and fostering positive relationships with parents and students. Committed to delivering exceptional service and optimizing operational processes.
Overview
4
4
years of professional experience
3
3
Languages
Work History
School Secretary
HKTA YYI Chan Lui Chung Tak Memorial School
09.2023 - Current
- Performed clerical and administrative support duties to optimize workflow procedures.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Documented attendance, grades and test scores to update permanent records.
- Processed student registrations and withdrawals.
Swim Coach
Stanford Pool Consultant Limited
05.2022 - 08.2024
- Assess students' skills and abilities to determine appropriate training plans
- Monitor students during training and competition to ensure safety and compliance with rules
- Teach various swimming styles such as freestyle, backstroke, butterfly and breaststroke
Shop Assistant
Chateraise Hong Kong
04.2022 - 04.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
Finance Accounting (Trainee)
Hyatt Regency Hong Kong
06.2022 - 08.2022
- Check the restaurant's daily income and expenditure data to achieve a balance
- Receive, review and calculate daily wages for temporary workers.
- Use [software] systems to capture and process funds.
Receptionist
Stanford Pools Cosultant Limited
03.2021 - 04.2022
- Greeted parents professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved parents problems and complaints.
- Confirmed appointments, communicated with parents and students, and updated students records.
Telephone Operator
The Mira Hong Kong
01.2022 - 03.2022
- Collaborated with team members to ensure seamless coordination of customer service efforts across all channels of communication.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
Sales Advisor
Marks & Spencer
12.2021 - 01.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Education
High School Diploma -
Hong Kong College of Technology
Ma On Shan Tsuen, Hong Kong 04.2001 -
Skills
Document preparation
Mail processing
Test material printing
Proofreading documents
Teamwork and collaboration
Customer service
Microsoft office
Problem-solving
Time management
Data entry
Excellent communication
Software
Microsoft Excel
Canva
Microsoft Powepoint
Interests
Jigsaw puzzle
Swimming
Cooking/Baking
Timeline
School Secretary
HKTA YYI Chan Lui Chung Tak Memorial School
09.2023 - Current
Finance Accounting (Trainee)
Hyatt Regency Hong Kong
06.2022 - 08.2022
Swim Coach
Stanford Pool Consultant Limited
05.2022 - 08.2024
Shop Assistant
Chateraise Hong Kong
04.2022 - 04.2023
Telephone Operator
The Mira Hong Kong
01.2022 - 03.2022
Sales Advisor
Marks & Spencer
12.2021 - 01.2022
Receptionist
Stanford Pools Cosultant Limited
03.2021 - 04.2022
High School Diploma -
Hong Kong College of Technology
04.2001 -
Similar Profiles
Yan Yan Christina CHUYan Yan Christina CHU
Vice Executive Officer (行政事務副主任) at Y.O.T Chan Wong Suk Fong Memorial Secondary SchoolVice Executive Officer (行政事務副主任) at Y.O.T Chan Wong Suk Fong Memorial Secondary School
Hing Yui NgaiHing Yui Ngai
Music Teacher at HKMLC Wong Chan Sook Ying Memorial SchoolMusic Teacher at HKMLC Wong Chan Sook Ying Memorial School
DAVID G. DONCILLODAVID G. DONCILLO
Senior High School Teacher II – Science (Biology) at Basilio B. Chan Memorial Agricultural and Industrial SchoolSenior High School Teacher II – Science (Biology) at Basilio B. Chan Memorial Agricultural and Industrial School
Wong Hiu KuenWong Hiu Kuen
Salesperson at Helmet KingSalesperson at Helmet King
Hei Ming ChanHei Ming Chan
Construction Worker at Seendland Solutions LimitedConstruction Worker at Seendland Solutions Limited