Chi Ming Tse
IT Support
Yuen Long
Summary
Industrious Hardware Technician with over 10 years' experience providing troubleshooting, diagnostic, and repair services in the Technical. Highly skilled in providing customer service and technical support.
Overview
9
9
years of professional experience
Work History
Technical Support Services
Skh Yan Laap Memorial Primary School
12.2019 - 08.2024
- Coordinated help desk and technical support services.
- Coordinated vendor relationships for hardware procurement, maintenance contracts, and technical support services, resulting in cost savings and improved service quality.
- Led a team of IT professionals in providing exceptional technical support services to all staff members within the organization.
- Coordinated IT support services for the office, addressing technical issues promptly while minimizing downtime for employees.
IT Technician
Computsys Company
02.2018 - 11.2019
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Technical Spport Assistant
Speedy Group
12.2016 - 12.2017
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Monitored system performance metrics regularly, identifying potential areas for improvement within the technical support department.
- Boosted customer retention by building rapport and addressing concerns in a timely manner.
IT Support
Social Enterprise Innovations Limited
12.2015 - 12.2016
- Reduced troubleshooting time for IT support staff by providing thorough training on system maintenance and best practices.
- Ensured seamless integration of new technology updates within existing systems by working closely with IT support teams during rollouts or upgrades.
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
Education
Pre- Associate Degree (QF Level 3)
The Community College At Lingnan University
04.2001 -
No Degree - Project Yi Jin
The Community College At Lingnan University
04.2001 -
High School Diploma -
Gertrude Simon Lutheran College
Yuen Long 04.2001 -
Skills
Help users deal with computer problems
Window server manage
Purchase computer supplies and repairs
Timeline
Technical Support Services
Skh Yan Laap Memorial Primary School
12.2019 - 08.2024
IT Technician
Computsys Company
02.2018 - 11.2019
Technical Spport Assistant
Speedy Group
12.2016 - 12.2017
IT Support
Social Enterprise Innovations Limited
12.2015 - 12.2016
Pre- Associate Degree (QF Level 3)
The Community College At Lingnan University
04.2001 -
No Degree - Project Yi Jin
The Community College At Lingnan University
04.2001 -
High School Diploma -
Gertrude Simon Lutheran College
04.2001 -
Similar Profiles
Maggie Man Yee LIMaggie Man Yee LI
English Panel Head at Christian Pui Yan Primary SchoolEnglish Panel Head at Christian Pui Yan Primary School
Sandhya Jagannath BabuSandhya Jagannath Babu
Primary Classroom Teacher at Kalyaani Memorial Nursery and Primary SchoolPrimary Classroom Teacher at Kalyaani Memorial Nursery and Primary School
Ellise HillEllise Hill
Unqualified Educator - OSHC at Memorial Oval Primary SchoolUnqualified Educator - OSHC at Memorial Oval Primary School
Chukwuzitere Joseph LawrenceChukwuzitere Joseph Lawrence
Sustainability Intern at Community LeapSustainability Intern at Community Leap
JUN SIONG TEEJUN SIONG TEE
Veterinarian at Non-Profit Making Veterinary Services Society LtdVeterinarian at Non-Profit Making Veterinary Services Society Ltd