Ting Lok Wong
TSEUNG KWAN
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sample Handler
UL Solutions
09.2024 - Current
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Provided excellent customer service when responding to inquiries regarding package status updates, addressing concerns, and resolving issues in a timely manner.
- Contributed to a positive work environment by maintaining open communication channels with colleagues.
PART-TIME SALES ASSOCIATE
Muji HK
08.2023 - Current
- Provided exceptional customer service, assisting with product selection and inquiries
- Maintained organized and visually appealing store displays to boost sales
- Operated cash register, processed transactions, and handled returns efficiently
- Collaborated with team to achieve sales goals and meet customer needs effectively
- Managed high volume of customer inquiries and complaints with professionalism and empathy
- Provided accurate information on products, services, and promotions to customers
- Resolved customer issues promptly and effectively to ensure customer satisfaction
- Collaborated with team members to streamline processes and improve customer experience
- Assisted customers in finding products and making informed purchasing decisions
- Maintained a clean and organized store environment to enhance customer experience
MEGABOX CUSTOMER SERVICE HELPER
Megabox
09.2022 - 07.2023
- Provided exceptional customer service, assisting customers in finding products and making purchases
- Kept sales floor organized and merchandised to attract customers and drive sales
- Collaborated with team members to achieve sales goals and maintain store appearance
PART TIME SALE
Adidas
05.2021 - 09.2022
TEMPORARY SALES ASSOCIATE
The Wing On Department Stores (HK) Limited
06.2019 - 10.2020
Education
APPLY SOCIAL STUDY -
Hong Kong Metropolitan University
09.2021 - 07.2024
ASSOCIATE OF SCIENCE - SOCIAL SCIENCES
HKUSPACE
08.2019 - 05.2021
Skills
- Customer Service
- Product Selection
- Store Displays
- Cash Register Operation
- Customer Inquiry Management
- Product Information
- Issue Resolution
- Customer Experience Improvement
- Purchasing Decisions Assistance
- Store Environment Maintenance
- Merchandising
- First Aid
Certificates Courses
- BOCHK Grassroots Football Planner, 2024-present
- 9th Hong Kong JC Junior Sports Reporters Programme, 2022
Timeline
Sample Handler
UL Solutions
09.2024 - Current
PART-TIME SALES ASSOCIATE
Muji HK
08.2023 - Current
MEGABOX CUSTOMER SERVICE HELPER
Megabox
09.2022 - 07.2023
APPLY SOCIAL STUDY -
Hong Kong Metropolitan University
09.2021 - 07.2024
PART TIME SALE
Adidas
05.2021 - 09.2022
ASSOCIATE OF SCIENCE - SOCIAL SCIENCES
HKUSPACE
08.2019 - 05.2021
TEMPORARY SALES ASSOCIATE
The Wing On Department Stores (HK) Limited
06.2019 - 10.2020
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