Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chi Cheung Lee

Translation And Linguistics
Hong Kong

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant

HKeToll
02.2023 - 09.2023
  • Answered customer questions about product availability and shipment times.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Assisted customers with product selection, providing detailed information on features and benefits.

Call Centre Office-Part Time(special project)

Electrical And Mechanical Services Department
07.2022 - 12.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.


Part-time Customer Officer

HKT Limited
08.2020 - 03.2022
  • Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
  • Streamlined customer service processes for increased efficiency and effectiveness.
  • Handled escalated calls with professionalism, resulting in positive outcomes for both customers and the company.

Part-time Customer Service Executive

CLP Power Hong Kong Limited
06.2019 - 11.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.

Education

Bachelor of Arts - Linguistics And Translation

Hong Kong Polytechnic University
04.2001 -

Higher Diploma - Interpretation And Translation

HKU SPACE
04.2001 -

High School Diploma -

Tin Shui Wai Methodist College
04.2001 -

Skills

Complaint resolution

Timeline

Customer Service Assistant

HKeToll
02.2023 - 09.2023

Call Centre Office-Part Time(special project)

Electrical And Mechanical Services Department
07.2022 - 12.2022

Part-time Customer Officer

HKT Limited
08.2020 - 03.2022

Part-time Customer Service Executive

CLP Power Hong Kong Limited
06.2019 - 11.2020

Bachelor of Arts - Linguistics And Translation

Hong Kong Polytechnic University
04.2001 -

Higher Diploma - Interpretation And Translation

HKU SPACE
04.2001 -

High School Diploma -

Tin Shui Wai Methodist College
04.2001 -

Similar Profiles

CREATE PROFILE
Chi Cheung LeeTranslation And Linguistics