Chiang Nim Hong
Hospitality And Catering
Hong Kong
Summary
With over 15 years of experience in the hotel and catering industry, I bring a robust foundation in the F&B sector, positioning myself as an exceptionally strong candidate for this role. My professional journey is marked by a relentless pursuit of excellence and a dedication to delivering unparalleled customer service. My skill set is strengthened by significant contributions across all facets of the F&B industry, demonstrating my inherent commitment to meeting every customer's unique needs. This combination of pivotal strengths highlights my competency and drive to succeed in this role.
Overview
16
16
years of professional experience
6022
6022
years of post-secondary education
3
3
Languages
Work History
F&B OPERATION MANAGER
The Mira Hong Kong, a Member of Design Hotels
12.2024 - Current
- Evaluate Sales Plan Effectiveness
- Regularly assess the execution and impact of the strategic sales plan.
- Daily Briefings Participation
- Actively engage in daily briefings to discuss sales forecasts and execution strategies with outlet representatives and the catering sales team.
- Weekly Strategy Meetings
- Attend weekly meetings with the Director of RB&E and the Director of Marketing to align on strategies and initiatives.
- Cross-Department Coordination
- Collaborate with supporting departments to ensure smooth and efficient operations.
- Guest Feedback Collection
- Gather and analyze guest feedback for ongoing learning and development, sharing insights during weekly briefings.
- Client Engagement
- Regularly interact with prospective and corporate clients to foster new and repeat business opportunities.
- Competitor Analysis
- Conduct periodic analyses of competitors to maintain a competitive edge in the market.
- Goals
- Enhance the effectiveness of the sales strategy.
- Foster collaboration across teams for operational efficiency.
- Utilize guest insights to improve services and offerings.
OPERATIONS MANAGER
The Murray
07.2022 - 03.2024
- Assess sales plan execution and impact regularly.
- Engage in daily briefings for sales strategy discussions.
- Align strategies in weekly meetings with directors.
- Foster collaboration for smooth departmental operations.
RESTAURANT MANAGER
W Hong Kong
01.2019 - 01.2022
- Managed daily restaurant operations to maintain safety and quality of food for excellent guest dining experiences.
- Streamlined and enforced company's policies and procedures with pertinent responsibility.
- Educated staff on all restaurant's regulations, policies and daily specials/menu items to ensure outstanding customer service.
- Ensured quality control to uphold food standards, hygiene and work safety for consistent high-quality performance.
ASSISTANT MANAGER
The Mira/Miramar group
11.2009 - 01.2019
- Supported Restaurant Manager in managing daily operations to achieve customer service and fiscal targets.
- Uphold safety and sanitation standards in line with local regulations.
- Fostered personalized guest experiences, discreet recognition, and connections with guest interests to create memorable visits.
- Tackled guest inquiries and complaints proactively and courteously, ensuring satisfactory resolutions.
- Conducted training for the team on order taking, menu comprehension, sales strategies, and techniques.
- Supervised associates continuously for performance, product awareness, and grooming standards.
Education
FOOD HYGIENE MANAGER -
HKMA
CERTIFICATE IN HOTEL AND CATERING OPERATIONS FOUNDATION - undefined
Hospitality Industry Training and Development Centre
HIGH SCHOOL DIPLOMA -
Northview Heights (Canada)
HIGH SCHOOL DIPLOMA -
Shun Tak Fraternal Association Seaward Woo College
Skills
- People Management
- Customer Service
- Marketing strategy
Timeline
F&B OPERATION MANAGER
The Mira Hong Kong, a Member of Design Hotels
12.2024 - Current
OPERATIONS MANAGER
The Murray
07.2022 - 03.2024
RESTAURANT MANAGER
W Hong Kong
01.2019 - 01.2022
ASSISTANT MANAGER
The Mira/Miramar group
11.2009 - 01.2019
CERTIFICATE IN HOTEL AND CATERING OPERATIONS FOUNDATION - undefined
Hospitality Industry Training and Development Centre
FOOD HYGIENE MANAGER -
HKMA
HIGH SCHOOL DIPLOMA -
Northview Heights (Canada)
HIGH SCHOOL DIPLOMA -
Shun Tak Fraternal Association Seaward Woo College
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