Summary
Overview
Work History
Education
Skills
Practicum Experience
Part Time Experience
Extra-Curricular Activities
Timeline
Generic

Cheung Ka Wai Hilton

Social Service Worker

Summary

Proactive and compassionate social work professional with over 5 years of experience in project management, community engagement, and service development within NGOs. Skilled in designing and delivering workshops, training programs, and innovative social service projects, including transitional housing initiatives and career development groups. Demonstrated expertise in Solution-Focused Therapy (SFT) and group facilitation, serving diverse populations with a focus on young men in Hong Kong. Strong communicator with a proven ability to manage stakeholders, secure funding, and drive impactful outcomes. Achieved Grade A in Social Welfare Management, showcasing advanced skills in social service management. Currently pursuing a Master's in Social Work to deepen expertise in youth services and community welfare, and will graduate at August, 2025

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work History

Development Officer

Evangelical Lutheran Church Social Service - Hong Kong (ELCSS-HK)
03.2023 - 03.2024
  • Working with senior management to plan service development strategically
  • Exploring and following up on cooperation opportunities with different institutions and corporate companies for the services development
  • Hunting for new service opportunities through innovative strategic planning
  • Assisting the innovative project development in organization and start-up projects, e.g. Transitional housing project in Sun Tin
  • Preparation of funding proposals, including analysis of service needs and market trends
  • Providing support to campaigns and project planning and execution, stakeholders communication
  • Conducting the related project training in line with the strategies of our organization

Assistant Project Manager

St. James' Settlement - Employment Development Service (Youth Service)
06.2022 - 02.2023
  • Proposal writing, Presentation and report writing
  • In charge of innovative and effective on-job support for over 200 graduates
  • Developed and established rapport with stakeholders
  • Promoted an employment project for graduates and SMEs in social media

Project Officer

St. James' Settlement - Employment Development Service (Youth Service)
07.2021 - 06.2022
  • Organized 2-3 Workplace-related workshops/talks a month e.g., Career Planning, Workplace communication….
  • Implementing pre-employment training and for over 200 graduates e.g., Mock interview, Interview skill training, CV consultation…...
  • Assisted SMEs in evaluating graduates' performance by Company visit
  • Supported graduates to solve their job-related problems by counselling e.g., Work Pressure, Emotional issue…...

Project Officer

Nonsensemakers - Hand in Hand Capable Theatre (Disable community service)
01.2019 - 12.2019
  • Planned and executed online and offline marketing strategies, PR communications and marketing activities for company projects.
  • Write up social media contents, FB Feeds and publications.
  • Promoted Company's projects with EDM, Listing Platform, Wordpress
  • Coordinated vendors for promotion, e.g., video editing, leaflet design
  • Designed and executed workshops for drama and the disabled
  • Prepared the logistics for drama and sign language's workshop
  • Designed disable experience training workshop
  • Liaised and coordinated with NGOs, schools, participants, volunteers in organizing workshops, performances and outreaching activities
  • Managed sub-committees composed of the disabled

Project Officer

Life Planning Association (Youth Service)
01.2018 - 08.2018
  • Company Overview: (Youth and community service)
  • Organized 5 Internship and Exchange Programs: Beijing, Tianjin, Fujian, Guangzhou…
  • Proposal writing, Budgeting, Marketing Promotion, Recruitment, Site-visiting, Project Review, Report Writing
  • Planned and Organized 10 Life-Planning Activities: Workshops, Training Camps, Sharing, Talks
  • Managed sub-committees composed of 10 youngsters
  • Coordinated different parties for: setting up the project / regular meetings twice a week at least
  • Reserving venue and touring visitors daily
  • Arranged travel tickets booking for total 100 participants
  • Any ad hoc items or admin works if needed e.g., Online system maintenance, presentation preparation, document filing

Branch Trainee

HSBC
08.2017 - 10.2017
  • Provided professional frontline customer service
  • Performed Know-You-Customer anti-money launching process
  • Performed marketworthy cross-selling and referral of products

Part-time Quality Assurance Checker

Nielsen Marketing Research Company (Hong Kong) Limited
08.2017 - 10.2017
  • Provided Precise Quality Assurance of interview process
  • Back-checked interview results and assisted for the QC report
  • Supervised interviewers and Monitored interview process

Enumerator

By-Census 2016
07.2016 - 08.2016
  • Interviewed households for official data collection
  • Applied practical social research method into real case

Education

Master's Degree - Social Work

City University of Hong Kong
09.2023 - 07.2024

Bachelor's degree - Public Administration and Politics

City University of Hong Kong
09.2015 - 07.2017

Associate Degree - Social Science

Community College of City University
09.2013 - 07.2015

F1 - F.6 -

Munsang College
09.2007 - 07.2013

Skills

  • Program Development

  • Project Management

  • Stakeholder Engagement

  • Partnership Building

  • Workshop Facilitation

  • Training Delivery

  • Proposal Writing

  • Counseling skills

  • Languages: English (Good) ,Mandarin (Good),Cantonese (Native)

  • Computer Skills: Word, Excel, PowerPoint, Trello

  • Typing Skills: English (40 WPMs) and Chinese (30 WPMs)

Practicum Experience

MSW Block Placement at Cedar Men Centre, Caritas Hong Kong

 March 2025 – May 2025


  • Designed and facilitated the “Decide/Design Your Career” Career Development Group, utilizing Solution-Focused Therapy (SFT) and Career Construction Theory to support 8 young men aged 20–40 in Hong Kong.
  • Conducted 5 group sessions focusing on career planning, Ikigai review, and SMART goal-setting, enhancing participants’ self-efficacy and career clarity (average self-efficacy score improvement: 15%).
  • Managed 6 individual counseling cases, addressing career-related challenges, emotional issues, and workplace pressures using SFT techniques.
  • Organized a virtual mass workshop, “Pathways to Success,” for 50+ participants, focusing on interview skills and career decision-making.
  • Developed group proposals and evaluation reports, integrating narrative therapy and stakeholder feedback to refine program outcomes.
  • Targeted young men facing post-pandemic career challenges, fostering empowerment and skill-building through tailored interventions.


MSW Concurrent Placement at The Boys’ & Girls’ Clubs Association of Hong Kong , Hong Kong


September 2024 – December 2024


  • Provided groupwork services to children and youth, conducting needs assessments and developing intervention plans to support emotional and social well-being.
  • Facilitated therapeutic group sessions using strength-based approaches, promoting resilience and peer support among participants aged 6–12.
  • Organized community-based activities, including recreational and educational programs, enhancing engagement and fostering positive relationships among 50+ families.
  • Documented group progress and program evaluations, ensuring alignment with agency goals and contributing to program improvements through reflective practice.
  • Demonstrated cultural sensitivity in addressing diverse family needs, integrating feedback from supervisors to refine intervention strategies.


Part Time Experience

Nielsen Marketing Research Company (Hong Kong) Limited, Part-time Quality Assurance Checker

08/01/17 - 10/31/17

  • Provided Precise Quality Assurance of interview process., Back-checked interview results and assisted for the QC report., Supervised interviewers and Monitored interview process.


By-Census 2016, Enumerator

07/01/16 - 08/31/16

  • Interviewed households for official data collection., Applied practical social research method into real case.

Extra-Curricular Activities

Public Speaking Workshop, Co-organizer

 01/01/20 - 05/31/20

  • Promoted Public Speaking-related knowledge and skill through social media
  • Executed and planned marketing strategy for the workshops
  • Recruited participants for the workshops and matched with different trainers
  • Evaluated the effectiveness of the marketing plan for advertisements
  • Organized a series of trainings and workshops for Youth
  • Aimed to train the participants with different presentation skillsets


Suicide Prevention Services, Volunteer

01/01/18 - 09/30/18

  • Provide Peer Support to Youngsters
  • Referred Emotional Youngsters to Social Worker.


Elderly Academy Voluntary Scheme, Voluntary Tutor

09/01/10 - 07/31/11

  • Designing learning materials and schedules for the elderly
  • Assisted elderly students for their revision and exercises.

Timeline

Master's Degree - Social Work

City University of Hong Kong
09.2023 - 07.2024

Development Officer

Evangelical Lutheran Church Social Service - Hong Kong (ELCSS-HK)
03.2023 - 03.2024

Assistant Project Manager

St. James' Settlement - Employment Development Service (Youth Service)
06.2022 - 02.2023

Project Officer

St. James' Settlement - Employment Development Service (Youth Service)
07.2021 - 06.2022

Project Officer

Nonsensemakers - Hand in Hand Capable Theatre (Disable community service)
01.2019 - 12.2019

Project Officer

Life Planning Association (Youth Service)
01.2018 - 08.2018

Branch Trainee

HSBC
08.2017 - 10.2017

Part-time Quality Assurance Checker

Nielsen Marketing Research Company (Hong Kong) Limited
08.2017 - 10.2017

Enumerator

By-Census 2016
07.2016 - 08.2016

Bachelor's degree - Public Administration and Politics

City University of Hong Kong
09.2015 - 07.2017

Associate Degree - Social Science

Community College of City University
09.2013 - 07.2015

F1 - F.6 -

Munsang College
09.2007 - 07.2013
Cheung Ka Wai HiltonSocial Service Worker